[Hiring] Team Manager @Holiday Inn Club Vacations

Role Description

The Inbound Call Transfer Sales Team Manager leads a team of up to 25 inbound sales agents and drives achievement of hourly, daily, weekly, monthly, and annual sales, conversion, revenue, quality, productivity, and customer-experience goals.

• Monitors performance and provides real-time sales support.
• Conducts call reviews and coaches agents on closing sales.
• Creates development plans and recognizes performance.
• Manages accountability through approved processes.
• Oversees daily workforce and operational execution, including:
• Team readiness
• Schedule adherence
• Attendance
• Agent availability
• Timekeeping
• Payroll and PTO processes
• Daily lineups
• Documentation
• Appraisals
• Corrective actions
• Customer escalations
• Builds an engaged, accountable, and performance-driven culture.
• Supports onboarding and sales-floor readiness.
• Ensures compliance with approved sales practices, call-handling requirements, company policies, procedures, documentation standards, and technology processes.
• Partners with Training, Workforce Management, Quality Assurance, Operations, and Leadership to identify trends, remove barriers, support business needs, and achieve program goals.

Qualifications

• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Maintain an upbeat, positive, and motivated demeanor.
• Able to read/write/speak the English language; Spanish a plus.
• Able to maintain required sales percentage per week.
• Able to work a variable schedule, including evenings and weekends, based on call center needs.

Requirements

• Two years of sales experience required.
• High School Diploma or GED equivalent.
• Leadership in a Call center sales in the Timeshare/Hospitality industry a plus.

Physical Demands

While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to fifteen pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions

The majority of work will be performed from a designated remote location that may be climate controlled but may be exposed to inclement weather and varying degrees of temperature when travelling to designated locations connected with the job.

Work Schedule/Hours

Schedules will vary depending on business needs, and may entail working nights, weekends, and holidays. Must be flexible to work outside of departmental operating hours.