[Hiring] Strategic Account Specialist @Phathom Pharmaceuticals

Role Description

The Strategic Account Specialist is responsible for driving business impact across the region by engaging the highest-value gastroenterology (GI) customers in alignment with corporate strategy and regional priorities. This individual will meet and exceed sales objectives while operating with the highest standards of compliance and integrity.

• Drive Regional Sales Impact: Achieve and exceed sales objectives by engaging the highest-value gastroenterology (GI) customers across the region, in collaboration with Territory Sales Representatives.
• Deepen Clinical Expertise: Maintain advanced product and disease state knowledge to deliver in-depth, clinically focused engagements with gastroenterologists, advanced practice providers, and office staff—effectively introducing new treatment options and addressing clinical questions or objections.
• Expand Market Influence: Assess and interpret regional market dynamics, access opportunities, and competitive trends; accelerate pull-through by aligning strategies with Territory Sales Representatives and office staff.
• Collaborate in Overlay Model: Partner with multiple Territory Sales Representatives to enhance customer coverage, expand prescribing depth, and ensure coordinated execution in priority accounts.
• Lead Training & Development: Serve as a Regional Trainer by supporting new-hire onboarding, facilitating skill development in the field, and leading workshops and capability sessions at regional and national meetings.
• Advance Business Planning: Work closely with Regional Sales Manager to contribute to strategic business planning across the region, ensuring alignment of overlay priorities with territory and regional goals.
• Cross-Functional Partnership: Collaborate with Marketing, Training, Sales Operations, and other commercial colleagues to drive operational excellence and share best practices.
• Execute with Discipline: Fulfill all administrative and operational responsibilities, including effective use of CRM systems, expense management, and compliance with all company and regulatory standards.

Qualifications

• Education: Bachelor’s degree from an accredited college or university.
• Industry Experience: Minimum 5 years of successful pharmaceutical sales experience for external candidates. Internal candidates with a proven track record of exceptional performance may be considered with fewer years of experience.
• Track Record of Excellence: Consistent achievement of sales objectives with formal recognition (e.g., top rankings, awards, President’s Club, or equivalent).
• Product Launch Expertise: Demonstrated success launching new products and driving adoption in competitive markets.
• Business Acumen: Advanced analytical and business acumen with the ability to interpret market dynamics, identify opportunities, and apply insights to strategy.
• Customer Engagement Mastery: Demonstrated ability to build and sustain professional relationships with gastroenterologists, advanced practice providers, and key office staff in both live and virtual settings.
• Technical Proficiency: Strong computer and digital skills, including Microsoft Office Suite (Excel, PowerPoint), Veeva Engage, Teams, Zoom, and other relevant platforms.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple demands.
• Travel: Valid driver’s license and safe driving record. Ability to travel extensively across the region, including overnights, and to attend national, regional, and corporate meetings as required.

Strongly Preferred Qualifications

• Overlay & Collaboration Skills: Proven ability to succeed in an overlay model—partnering with multiple sales representatives to deliver coordinated strategy and measurable impact.
• Training & Development: Experience as a peer mentor, field trainer, or facilitator in workshops or meetings; strong facilitation and presentation skills.
• GI Specialty Experience: Previous experience in gastroenterology or other specialty therapeutic areas.

Benefits

• Highly competitive medical, dental and vision coverage options with low monthly premiums.
• Roth & Traditional 401(k) savings plan with annual employer match.
• Long-term incentive equity compensation program.
• Employee Stock Purchase Plan (ESPP).
• Comprehensive paid leave programs, including:
  • 16 weeks of paid parental leave for all new parents.
  • 4-week part-time Bridge-Back-to-Work Program.
• Hybrid and Flex Working Arrangements.
• Unlimited Time Off.
• 17 paid company holidays in addition to a year-end winter shutdown period.
• Other Benefits:
  • Annual Fitness & Wellbeing Reimbursement.
  • Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance.
  • Company-provided short and long-term disability benefits.
  • Company-funded HSA plan.
  • Accident and Hospital Indemnity insurance.
  • Employee Assistance Program (EAP).
  • Employee recognition program.