[Hiring] Strategic Account Executive @Omilia

Role Description

The Strategic Account Executive exists to drive Omilia's enterprise revenue growth in the North American market by winning and expanding high-value, strategically important accounts. The role is the primary commercial owner of a portfolio of Fortune 500 and Global 2000 target accounts, responsible for creating, advancing, and closing complex multi-stakeholder opportunities for Omilia's AI-powered contact center automation platform. Operating at the intersection of enterprise sales, executive relationship management, and solution selling, this individual brings deep credibility in the CX and conversational AI space to articulate and defend Omilia's differentiated value proposition. The Strategic Account Executive is expected to be a high-performing, self-directed revenue contributor who consistently exceeds targets and raises the commercial bar for the North American sales organization.

Qualifications

• 7+ years of enterprise B2B SaaS sales experience, with at least 3 years in a quota-carrying role targeting Fortune 500 / Global 2000 accounts.
• Demonstrated track record of consistently achieving or exceeding annual revenue quotas of $1M+ ARR.
• Experience selling complex technology solutions into the contact center, CX automation, or conversational AI space is strongly preferred.
• Expertise in enterprise sales methodologies (MEDDIC, MEDDPICC, Challenger Sale, or equivalent) and disciplined pipeline management.
• Ability to engage and influence senior executive stakeholders (CxO, VP-level) in business-outcome-driven conversations.
• Strong commercial acumen — ability to build and present ROI models, TCO analyses, and business cases tailored to enterprise buying committees.
• Experience navigating complex procurement, compliance, and legal processes in regulated industries (banking, healthcare, insurance preferred).
• Proficiency with Salesforce CRM and modern sales enablement tools (Outreach, LinkedIn Sales Navigator, Gong, or equivalents).
• Exceptional written and verbal communication skills; able to author compelling executive narratives and present with confidence to large audiences.
• Self-directed and highly organized; able to manage 15–25 concurrent enterprise opportunities across multiple deal stages without sacrificing quality.
• Bachelor's degree in Business, Technology, or a related field (or equivalent professional experience).

Requirements

• Own the full enterprise sales cycle for strategic accounts in the North American market, from initial engagement through close and expansion.
• Drive net-new revenue by acquiring and growing high-value enterprise accounts aligned with Omilia's Ideal Customer Profile across banking, healthcare, insurance, and utilities sectors.
• Build and maintain executive-level relationships (C-suite, VP of CX, VP of IT, COO) within target accounts, positioning Omilia as the preferred AI-powered contact center automation partner.
• Develop and execute account strategies, territory plans, and pipeline forecasts that meet or exceed quarterly and annual revenue targets.
• Act as the primary commercial authority for your accounts, coordinating cross-functional resources — Solution Consulting, Professional Services, Customer Success, Legal — to ensure successful outcomes.
• Represent the voice of the customer internally, contributing market and competitive intelligence to product, marketing, and leadership to influence go-to-market strategy.

Benefits

• Collaborate with Customer Success and Professional Services at handoff to ensure a smooth transition and set the foundation for long-term account expansion.
• Identify and develop upsell and cross-sell opportunities within the existing customer base, growing account ARR through adoption of additional Omilia miniApps, modules, and services.
• Conduct periodic strategic account reviews with key customers, positioning new capabilities (Agentic Self-Learning, Pathfinder, CoPilot) as the customer's automation roadmap matures.
• Act as executive sponsor and internal advocate for strategic accounts, ensuring post-sale commitments are met and renewal risk is identified and mitigated early.

Company Description

Omilia is dedicated to driving innovation in the AI-powered contact center automation space, providing solutions that enhance customer experience and operational efficiency.