[Hiring] Specialist Solutions Architect, Tax @Stripe

Role Description

Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams.

What You'll Do

• Collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets.
• Educate the product and engineering teams on market trends and influence the product roadmap.
• Develop deep relationships with senior customer business leaders.
• Grow Stripe's solution offerings with new and existing customers.
• Create reusable assets and coach others on complex, high-value opportunities.

Responsibilities

• Act as a subject matter expert on Stripe Tax to accelerate opportunities.
• Demonstrate a deep understanding of global indirect taxes—VAT, GST, sales and use tax, mandatory e-invoicing requirements.
• Provide solutions and recommendations to B2C, B2B, and platform business models on integrating Stripe Tax for compliance.
• Conduct deep discovery of customers' current processes and needs to architect solutions.
• Create and share best practices and reusable assets to enhance the quality and efficiency of the sales and pre-sales organizations.
• Partner closely with the Tax product sales team to drive opportunities for Stripe's largest customers.
• Serve as a "Voice of the Customer" to drive product and feature request prioritization.
• Identify product, industry, implementation, and competitive trends to provide actionable insights.
• Act as an escalation point to drive complex technical issues to resolution with Stripe's engineering team.
• Represent the technical health of the business on quarterly sales forecast calls.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Qualifications

• 7+ years of experience in a customer-facing technical role such as solutions architect, solutions consultant, or sales engineer for a global software enterprise.
• 3+ years of accounting, indirect tax, or tax compliance experience within a technical sales organization.
• Experience working with or implementing a tax automation software solution.
• Strong knowledge of software engineering and architecture patterns.
• Exceptional communication, presentation, and interpersonal skills.
• A passion for learning and staying up to date with indirect tax laws and emerging compliance requirements.
• A proven ability to build strong collaborative working relationships with business partners.
• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.

Preferred Qualifications

• Deep familiarity with compliance subjects including VAT, GST, B2B invoices, mandatory e-invoicing, sales and use tax, exemption certificates, and tax IDs.
• Experience integrating Stripe or other RESTful APIs into web applications.
• Experience with competing tax automation solutions such as Avalara or Vertex.
• Pre-sales experience with enterprise customers.