[Hiring] Solution Executive, Managed Services @New Era Technology

Role Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

The Solution Executive, Managed Services position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The primary responsibility of the Solution Executive, Managed Services role is to drive recurring revenue growth across New Era's Managed Services offerings while enabling the field organization to effectively position, qualify, and sell outcome-based managed service solutions. This role partners closely with Account Managers, Sales Directors, Solution Architects, Service Delivery leaders, and strategic technology partners to accelerate managed services adoption and strengthen long-term customer relationships.

The Solution Executive, Managed Services helps customers align operational, financial, and technology objectives with managed service strategies that improve service levels, reduce complexity, increase operational efficiency, and support business transformation initiatives.

***Ideal candidate would reside in the Eastern or Central Time Zone.

Qualifications

• 5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership.
• Experience leading strategic customer engagements and technology transformation initiatives.
• Experience developing account expansion strategies and recurring revenue growth programs.
• Highly proficient in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization.
• Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models.
• Strong executive presence with the ability to engage and influence CIOs, CFOs, COOs, CTOs, CEOs, IT Directors, and other senior business stakeholders.
• Proven ability to lead structured discovery that uncovers business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change.
• Strong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and executive stakeholder alignment.
• Experience driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory role, with a deep understanding of managed services business models, service delivery frameworks, governance, and recurring revenue strategies.
• Demonstrated ability to attach and position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions.
• Ability to translate technical service capabilities and operating models, including SLAs, governance, reporting, QBRs, ticketing, customer portals, and continuous improvement programs, into measurable business outcomes.
• Strong understanding of ITIL, service management, customer success, and operational governance frameworks, with experience developing ROI models, TCO analyses, operating model comparisons, and financial justification for managed services adoption.
• Ability to lead consultative, services-led engagements and align sales, architecture, delivery, operations, finance, customer success, and partner resources around customer pursuits and long-term recurring revenue growth.
• Strong communication and commercial acumen with the ability to simplify complex technical concepts, determine opportunity viability, and influence sales teams and executives without direct authority.
• Ability to develop field-ready sales assets, discovery frameworks, customer presentations, enablement content, and repeatable managed services attach motions.

Requirements

• Experience working within a Managed Service Provider (MSP), Systems Integrator, or Global Systems Integrator.
• Experience developing recurring revenue strategies and managed services go-to-market programs.
• Familiarity with ITIL, ITSM, customer experience frameworks, and service operations best practices.
• Experience with cloud operations and management platforms across Microsoft Azure, AWS, and hybrid environments.
• Experience with automation, AI operations (AIOps), observability, and digital experience monitoring platforms.
• Working knowledge of networking, cloud, collaboration, cybersecurity, infrastructure, and end-user computing technologies.
• Experience building or scaling managed services practices or overlay organizations.

Required Education / Certifications

• Bachelor’s degree or equivalent work or military experience.

Travel

• Expected travel is approximately 20-25% and is domestic travel.