[Hiring] Clinic Services Executive @Navitus Health Solutions

Role Description

Lumicera Health Services is seeking a Clinic Services Executive (CSE) to join our team!

• The Clinic Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex customers preferably in healthcare.
• Responsible for the co-development of long-term account strategy for assigned clinics.
• Work with Referral Coordinators to identify expansion opportunities and communicate these opportunities for incorporation into the annual strategic business plan.
• Responsible for clinic retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction.
• Resolve customer issues related to contracts, reporting, and interface with the Managing Specialty Account Executive for clinical issues.
• Ability to communicate across multiple organization levels and lead projects is required.

Responsibilities

• Delegate, support, and provide guidance to colleagues in Referral Coordinator and Sales Representative roles.
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clinics.
• Work closely with Managing Specialty Account Executive on data, strategy, and the Lumicera team approach to all meetings.
• Monitor and maintain performance as outlined in Contract to ensure Account Management team has an immediate plan to mediate any unmet guarantees.
• Perform both basic and specialized training on clinic facing behaviors.
• Facilitate resolution of escalated prescriber/clinic issues requests.
• Identify and present Clinic opportunities to improve operational costs and clinical patient outcomes.
• Travel to Clinic sites to create and maintain presence with Clinic leaders and physicians.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM, Specialty Pharmacy, or health care industry preferred.
• Strong team orientation, commitment to sales, and client service, and desire to succeed.
• Excellent verbal and written communication, presentation, and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.
• Valid State Driver’s License and current Automobile Insurance Policy.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!

Company Description

Remote Work Notification: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

Pay Range: USD $74,997.00 - USD $92,021.00 /Yr.