[Hiring] SLED CX Account Manager @Avaya

Role Description

Drive the Future of AI-Powered Customer Experience (CX)

Avaya is leading a massive shift in the global enterprise CX landscape with a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded SLED Named Account Executive to be a primary driver in accelerating the adoption of our portfolio—focused on cutting-edge solutions:

• CCaaS (Contact Center as a Service)
• Omnichannel
• AI/ML
• Intelligent Orchestration
• Business Application Integration

This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi-modal cloud capabilities into quantifiable, multi-million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud-based CX solutions, this is your next career move.

What You'll Be Doing

• You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments.
• Trusted Executive Advisor: Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.
• Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging).
• Demonstration and Value Realization: Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).
• Competitive Market Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

Qualifications

• 8+ years of successful SLED sales experience with a strong preference for expertise in CCaaS/UCaaS/CX.
• A demonstrated history of hitting and exceeding sales targets.
• Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences.
• Travel as required to achieve monthly, quarterly and annual sales plans.
• The position is remote and can be worked from any major city within TOLA with good airport access.

Requirements

• 8 - 12 Years of Experience
• Bachelor degree or equivalent experience
• Master Degree is preferred

Benefits

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Avaya is an Equal Opportunity employer and a U.S. Federal Contractor.
• Our commitment to equality is a core value of Avaya.
• All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.
• In general, positions at Avaya require the ability to communicate and use office technology effectively.
• Physical requirements may vary by assigned work location.
• This job brief/description is subject to change.
• Nothing in this job description restricts Avaya's right to alter the duties and responsibilities of this position at any time for any reason.