[Hiring] Account Manager @Property Leads

Role Description

Once Sales converts a prospect into a customer, you own the account for its lifetime: you build the relationship, keep them buying, and grow what they spend. Retention, expansion, and goodwill are your job, and your book of business is your number.

Responsibilities

• Take the handoff from Sales at go-live, run onboarding, and get each customer to early results fast.
• Monitor account health (purchase frequency, lead quality feedback, support history, payment activity) and reach out before customers go quiet.
• Build goodwill by responding fast, telling customers the truth, following through, and advocating for them internally.
• Grow accounts through new markets and increased budget once the customer's core concerns are resolved.
• When an account is at risk, overcome their objections and redirect them back to their original goal.
• Log every customer conversation, risk, and outcome in the CRM.

Qualifications

• 3–5+ years owning a book of B2B accounts, with a measurable record of keeping customers and growing their spend.
• Experience owning a book of business and building genuine relationships with your book.
• Strong negotiation, objection handling, and de-escalation skills.
• Comfortable in a CRM and managing a pipeline.
• Nice to have: lead-gen or other repeat-purchase experience; real estate investor, roofer, or very small-business customers; experience as a real estate investor/agent or roofer.

Requirements

• Retention: When a customer requests to cancel, you overcome their objections to keep them spending.
• Expansion: You encourage the customers who are spending to spend more (increase budget, add more markets).
• Goodwill: You build and maintain relationships with every customer in your book of business. Gather testimonials and get them to refer others to Property Leads.

Benefits

• Base Salary: $50,000 per year
• On target annual earnings of $86,000
• Great company culture – a highly successful, small business, where people invest in helping each other grow
• Retirement plan with company match (401K)
• Medical, vision, and dental coverage