[Hiring] Services Sales Solutions Director @Salesforce

Role Description

The Services Sales Solution Lead plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Services Sales Solution Lead serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction.

• Accountable for ensuring customer success and business value.
• Leads the Salesforce Services team assigned to their account(s) to deliver expected outcomes.
• Acts as a Delivery expert across the portfolio of products.
• Maintains executive relationships and acts as an escalation point within engagements.
• Ensures tight stakeholder alignment and offers proactive and prescriptive advice.

This may include the following:

• Pre-Sales alignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platform expertise
• Deep understanding of Salesforce platform and solutions
• Engagement planning and alignment to customer objectives
• Regular customer sponsor check-ins
• Services Renewal management
• Executive Relationship building

Your Impact

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics.
• Bring best practices to each engagement through deep platform expertise.
• Positively impact client Services renewals by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities.
• Successfully manage multiple strategic clients simultaneously.
• Recognized as a valuable and trusted advisor by customers and Salesforce members.
• Inspire people to do their best work, amplifying the knowledge and capability of those around you.
• Show continued professional growth and development.
• Act as an advisor on complex issues and engagements.
• Lead cross-functional teams and mentor others.
• Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services.

Qualifications

• A successful track record of working effectively in a highly matrixed and fast-growing organization.
• A passion and belief in the unique value of professional services in a cloud software company.
• A deep understanding of HLS (e.g., Payor and Provider).
• The proven ability to develop customer relationships and understand their businesses.
• The capability to recognize complicated customer and internal relationships.
• Experience in developing and executing project governance methodologies.
• Demonstrated success engaging at CxO level.
• Experience in managing budgetary discipline.

Requirements

• 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services.
• 5+ years relevant industry experience.

Preferred Requirements

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects.
• Salesforce Application and/or System Architect certifications.
• Demonstrated technical and/or functional aptitude.
• Extremely strong written and verbal communication skills.
• Demonstrated ability to influence a group audience and facilitate solutioning.
• Excellent strategy development and problem-solving skills.
• Delivery focused: Previous experience managing professional service delivery for a software company.
• Excellent analytical & problem-solving skills.
• Proven ability to build strong working relationships across multiple functions/levels.
• Understands cloud-based technologies; translates customer/business requirements into business solutions.
• BA/BS degree or foreign equivalent; MBA preferred.
• Ability to travel; up to 25%.

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program