Role Description
We’re looking for an exceptional commercial leader to shape the next phase of Zappi’s growth across the Americas. Reporting directly to our Chief Revenue Officer, you’ll lead our Americas sales organisation, with overall responsibility for sales performance across three teams within Account Management and New Business.
You’ll own the collective performance of the Americas sales organisation, building the people, strategy, and commercial discipline needed to deliver sustainable year-over-year growth. This is a senior leadership role with the opportunity to shape our commercial strategy, develop high-performing sales leaders, and build an organisation that consistently delivers ambitious growth.
What you'll do:
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Own the overall Sales performance of the Americas sales organisation, delivering against regional targets and driving sustained year-over-year growth.
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Set a clear commercial strategy across Account Management and New Business balancing new logo acquisition with customer expansion and increased adoption.
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Identify the biggest growth opportunities and ensure resources, priorities, and investment are aligned to maximise commercial impact.
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Partner with the CRO to shape regional plans and contribute to Zappi’s wider commercial strategy.
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Lead, coach, and develop three senior sales leaders, creating alignment, clear accountability, and a shared focus on results.
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Build a high-performance culture that attracts, develops, and retains great talent, setting ambitious expectations while empowering leaders to succeed.
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Strengthen organisational capabilities, address performance gaps, and build the leadership depth needed to scale.
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Establish a disciplined operating rhythm across the region, with effective forecasting, pipeline management, and performance reviews.
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Use data and commercial insight to improve predictability, conversion, productivity, and sales execution.
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Drive a consistent approach to opportunity qualification, deal strategy, and enterprise selling.
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Partner with Customer Success, Marketing, Finance, Revenue Operations, and Product to strengthen go-to-market execution and deliver better customer and commercial outcomes.
Qualifications
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A proven track record of leading multi-million-dollar sales organisations and delivering sustained year-over-year revenue growth.
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Experience in or selling to Consumer insights or Market research in an enterprise-focused, recurring-revenue or consumption-based business is required.
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Experience leading senior sales leaders across multiple teams or sales functions spanning new business, account management, and strategic accounts.
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Demonstrated success driving both new logo acquisition and growth within an existing enterprise customer base.
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Strong commercial acumen, with the ability to translate strategy into clear priorities, measurable outcomes, and accountable execution.
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Experience building high-performing teams, developing talent, and creating a culture of ownership and continuous improvement.
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A data-driven approach to forecasting, pipeline management, and sales performance.
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Executive presence and the ability to influence senior stakeholders and collaborate across a global organisation.
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A commitment to leveraging AI and technology to improve sales effectiveness, productivity, and commercial outcomes.
Benefits
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Unlimited vacation time – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
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One company-paid mental health day each quarter. These are pre-scheduled, so the entire company can take the same days off regularly to reset.
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Flexible working arrangements, including remote (unless otherwise specified).
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Thoughtfully designed offices to support both individual work and collaboration without interrupting others.
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Personal development budget – each year we allocate funds for our team members to further develop their skills that will benefit our business and customers.
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Budget to support setting up your home office, if appropriate (chair + desk, etc).
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Wellbeing benefits and access to trained therapists/counsellors.
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Company paid Life, AD&D, Short term & Long term disability.
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Immediate access to Zappi's Health, Dental and Vision Insurance Plan.
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Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%.
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Tailored personal development through coaching, mentorship, and career frameworks.