[Hiring] Senior Sales Systems Manager @Zillow

Role Description

The Senior Sales Systems Manager strengthens Zillow's revenue engine by owning the systems, data workflows, and integrations that enable sales and customer success teams to execute predictably. This role combines hands-on platform expertise, process optimization, and cross-functional coordination to ensure sellers have accurate, timely information and scalable, reliable systems built on Salesforce, Gong, and Chili Piper.

• Design and deliver cross-platform solutions that improve lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs.
• Translate business needs into technical requirements, acceptance criteria, and measurable outcomes.
• Configure and optimize Salesforce, Gong, including Engage and Forecast, and Chili Piper.
• Partner with Product and Engineering to determine when to use native capabilities, integrations, custom development, or engineering-supported solutions.
• Develop AI-enabled tools and customer-workflow automations that reduce manual effort and improve execution.
• Connect systems through APIs and other integration patterns, with appropriate testing, access controls, and human oversight.
• Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows.
• Identify root causes, validate fixes, and address recurring failures rather than relying on repeated workarounds.
• Lead or support user acceptance testing and technical release readiness, including test planning, super-user coordination, defect management, launch recommendations, and post-launch validation.
• Partner with Enablement and business leaders to support adoption.
• Establish sustainable production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer.
• Ensure critical workflows can be maintained by the team rather than a single individual.
• Manage priorities, dependencies, and delivery commitments across stakeholders.
• Communicate progress and business implications clearly, surface risks early, and coordinate with partner teams on work outside the role’s ownership.

Qualifications

• 8+ years of relevant experience in sales systems, revenue operations technology, business systems, or a related field, with demonstrated ownership of complex solutions from discovery and design through implementation, launch, and ongoing improvement.
• Strong hands-on Salesforce expertise, including configuration, Flow, permissions, data models, and integration troubleshooting.
• Understanding of how account, contact, opportunity, and ownership structures affect downstream workflows.
• Experience building and deploying AI-enabled solutions and workflow automations.
• Ability to develop, read, debug, and maintain integration or application code in a language such as Python or JavaScript/TypeScript.
• Understanding of APIs, authentication, webhooks, error handling, and version control, and ability to use SQL to investigate data-quality and integration issues.
• Experience delivering systems changes through structured testing and release practices, including user acceptance testing, defect resolution, and post-launch stabilization.
• Ability to communicate technical topics clearly to audiences with different levels of expertise.
• Strong skills in managing competing priorities thoughtfully and building productive partnerships across business and technical teams.

Requirements

• This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company.
• U.S. employees may live in any of the 50 United States, with limited exceptions.
• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually.
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually.
• In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
• Actual amounts will vary depending on experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Benefits

• Competitive base salary.
• Equity awards based on experience, performance, and location.