[Hiring] Senior Sales Engineer @Relativity

Role Description

As a Sales Engineer, you will play a key role in supporting Relativity’s sales activities across the Asia-Pacific region. You will be responsible for providing clients and prospects with exceptional Relativity experience via workflow assistance and acting as a solution evangelist. Based in Singapore, this role will contribute to the success and growth of the APAC Sales Engineering team and Relativity as a whole. You will take the lead on sales support requests, provide mentorship to less senior members of the team, and support team process growth.

• Play a key role in Relativity’s efforts to acquire and grow accounts through virtual and in-person technical sales consulting.
• Serve as a subject matter expert and consultant for internal and external stakeholders.
• Participate in sales calls and meetings with account executives and prospects.
• Assist with, and/or lead, presentations and standard product demonstrations.
• Identify customer business needs and help define solutions to address them.

• Support Relativity’s RFx and third-party risk assessment workflows.
• Capture prospect/customer requirements.
• Collaborate with sales to write sales proposals detailing how Relativity’s solutions will address business needs.

• Intake and communicate product feedback.
• Deliver feedback to the product management team based on prospect or customer feedback, product issues, field deployments, and generally observed market trends.

• Serve as customer facing Relativity evangelist.
• Collaborate on necessary documentation, presentations, and build product demonstrations to teach clients about Relativity functionality and the value proposition.
• Attend and present at industry events in support of product expertise.
• Author content surrounding industry trends and best practices, contributing to Relativity’s thought leadership in Legal Data Intelligence (LDI).

• Demonstrate, develop and maintain subject matter expertise in product and industry.
• Develop expert knowledge of RelativityOne by consulting internally with teams and other resources, individual study, and future product enhancements and added features.
• Achieve Relativity Expert status and obtain other associated Relativity Certifications.
• Develop expertise in Legal Data Intelligence (LDI) use cases, such as Data Breach Response, and in the Relativity AI Suite.
• Bring a genuine drive to champion GenAI adoption with clients and prospects, helping them see and realise its value in their workflows.

• Understand sales process as it relates to Relativity’s overall strategies and objectives.
• Learn and understand the Relativity sales strategy, conducting effective discovery to understand pain points, and proactively address customer inquiries.

Qualifications

• Experience supporting Legal Data Intelligence (LDI) use cases (e.g., litigation, investigations, regulatory matters, DSAR) across the entire review lifecycle, including a technical understanding of Relativity.
• Strong sales orientation and a positive, service-oriented personality.
• Knowledge of Generative AI and its application to legal document review, with genuine enthusiasm for evangelizing GenAI adoption to clients and prospects.
• Five years of experience supporting SaaS applications, including four or more years in sales engineering, client services, or consulting.
• Relativity Certified Administrator (RCA) strongly preferred, otherwise ability to pass the exam within 3 months of employment.
• Relativity Expert status preferred, otherwise ability to obtain Relativity Expert within 12 months of employment.
• Relativity Master status is a plus, with the ability to obtain within 24 months of employment.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
• Attention to detail, plus analytical and problem-solving capabilities.
• Ability to travel up to 25%, including international travel.
• Ability to multitask and self-manage workload.
• Fluency in English required; additional regional language proficiency (e.g., Mandarin, Bahasa Indonesia/Malaysia) is a plus.
• Experience working within the Singapore and/or broader APAC legal or legal technology markets preferred.

Suggested Skills

• Account Management
• Business Development
• Consultative Selling
• Customer Relationship Management (CRM)
• Customer Relationships
• Product Demonstrations
• Relationship Management
• Sales
• Sales Engineering
• Technical Sales