[Hiring] Sales and Support Engineer @Transcelestial Technologies

Role Description

We are seeking a highly motivated and experienced Sales and Support Engineer with a strong networking background and a deep understanding of the telecommunications industry. This dual-role position will be responsible for both pre-sales technical engagement and hands-on implementation and ongoing support for our cutting-edge laser communication (lasercomms) solutions. The ideal candidate will be a technical expert, a strong communicator, and passionate about driving the adoption of innovative lasercomms technology.

What You Will Do:

• Sales Engineering & Pre-Sales Support:
  • Act as a primary technical resource for the sales team, engaging with prospective clients to understand their technical requirements and challenges.
  • Conduct in-depth technical presentations, product demonstrations, and workshops to showcase the capabilities and benefits of our lasercomms solutions.
  • Perform technical feasibility assessments and site surveys to determine optimal lasercomms deployment strategies.
  • Articulate complex technical concepts clearly and concisely to both technical and non-technical audiences.
  • Provide expert guidance on system design, network integration, network monitoring, and performance optimization for lasercomms solutions, including potential hybrid deployments with microwave systems.
• Implementation & Deployment:
  • Lead and execute the end-to-end implementation of lasercomms systems, including site preparation, configuration, and system testing.
  • Collaborate closely with clients’ technical teams to ensure seamless integration with existing network infrastructure.
  • Develop and maintain comprehensive implementation plans, documentation, and best practices.
  • Conduct on-site and remote training for clients on the operation and maintenance of lasercomms systems.
  • Troubleshoot and resolve technical issues during the deployment phase, ensuring successful system go-live.
• Post-Sales Support & Troubleshooting:
  • Provide expert-level technical support to clients post-implementation, addressing inquiries, resolving issues, and ensuring optimal system performance.
  • Diagnose and resolve complex technical problems related to hardware, software, network connectivity, and optical performance of lasercomms systems.
  • Contribute to the development of knowledge base articles, FAQs, and support documentation.
  • Act as a liaison between clients and the engineering/product development teams to relay feedback and drive product improvements.
  • Participate in on-call rotations or provide support during critical incidents as needed.
• Travel and Collaboration:
  • This position may entail up to 20% travel to regional partner and customer sites to provide Level 3 and Professional Services Support, ensuring our commitment to excellence is maintained throughout the customer journey.

Qualifications

• Minimum of 5 years of hands-on experience in a technical role involving sales engineering, field engineering, implementation, or technical support for complex hardware and software systems.
• Excellent understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, QoS) and network topologies.
• Experience with network design and architecture in a Telco environment. Certifications such as CCNA, CCNP is a significant plus.
• Demonstrated experience with Linux operating systems and proficiency in the Linux Command Line Interface (CLI) for system administration, configuration, and troubleshooting.
• Familiarity with microwave radio communication principles and systems, including point-to-point microwave links, frequency bands, link budgets, and their role in telecommunications backhaul.
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts clearly and concisely to diverse audiences.
• Exceptional presentation skills with the ability to deliver engaging and informative technical presentations to individuals and groups.
• Strong technical troubleshooting and problem-solving skills, with a methodical approach to identifying and resolving complex technical issues.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel domestically and internationally as required for client engagements and implementations.

Desired Qualifications (Bonus Points)

• Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, Physics, or a related technical field.
• Experience with laser communications (Free-Space Optical – FSO) systems or other optical communication technologies is a plus.
• Experience with network monitoring tools and protocols (e.g., SNMP, NetFlow).
• Certifications or knowledge of ITIL processes.
• Experience in a client-facing role for a technology vendor.
• Experience in the Telco industry is a plus.

Benefits

• Being part of a high-performing team working on groundbreaking technology.
• A competitive salary and stock options package.
• Personal Workstation.
• Unlimited Annual Leave.
• A monthly “Nerd” fund for professional development.

Company Description

Transcelestial’s vision is to improve the connectivity experience for the next billion people. We believe that connectivity is a human right and Transcelestial is on a mission to solve the problem of internet distribution and provide affordable, high-speed internet to everyone. Our next-generation wireless laser communication is one of the most effective solutions in the distribution of high-quality, high-speed internet connectivity, making it well-poised to solve civilization’s long-term communication needs – and ultimately improve connectivity for 1 billion users globally.

• Founded in Dec 2016, the Transcelestial team is located in Singapore.
• Backed by major investors such as Wavemaker Partners, EDBI, Airbus Ventures, and others.
• Transcelestial has won numerous industry and global awards including the SPIFFY San Andreas Award for Most Disruptive Technology by Telecom Council.