[Hiring] Senior Sales Engineer @Natera

Role Description

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

• Lead technical aspects of pre-sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations
• Provide pre-sales technical support to Sales team
• Manage technical responses for RFPs, RFIs, security assessments, and other requests
• Provide technical scoping, implementation, and success during initial pilot phases
• Act as a liaison between Sales, Product, Engineering, EHR and other internal teams
• Contribute to product strategy based on market insights and customer feedback

Qualifications

• EHR analyst experience (Epic EHR certification desired)
• BA/BS university degree in technical discipline
• 6 years of experience in technical pre-sales roles
• Strong problem solving ability
• Selling to customer needs
• Refined presentation skills to variety of audiences (both technical and non-technical)
• Excellent written and verbal communication
• Proven requirements analysis
• General programming skills (desired)

Requirements

• Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols
• Background knowledge of genetic testing, NGS, and bioinformatic analysis preferred
• Familiarity with SQL, JSON, Snowflake, AWS, HL7
• Technical Expertise: Understanding of product's technical aspects; Explains complex concepts simply; Stays current with industry trends and competing technologies
• Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions
• Creatively overcomes objections and demonstrates product value
• Excellent Communication: Articulates technical concepts clearly to diverse audiences
• Comfortable presenting to C-level executives and engineering/IT teams
• Collaborative Team Player: Works effectively with sales, product, engineering, EHR, and compliance teams
• Facilitates smooth inter-departmental communication to drive deals forward
• Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships
• Provides exceptional pre-sales support and ensures smooth post-sales transitions
• Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements
• Problem-Solving Skills: Identifies and resolves complex technical issues during sales process
• Thinks on feet during customer interactions and demos
• Strategic Thinking: Understands broader business impact of technical decisions
• Contributes valuable insights to product strategy based on market trends and customer feedback (VOC)

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• Generous employee referral program

Company Description

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.