[Hiring] Senior Revenue Operations Manager @Coursera

Role Description

We are seeking an analytical and collaborative Senior Revenue Operations Manager to support Coursera’s enterprise business across the Americas. In this role, you will partner closely with regional sales leaders and the global Revenue Operations team to improve forecast accuracy, strengthen pipeline management, and turn business data into actionable insights.

• Own key regional operating processes, including forecasting, performance reporting, and business reviews.
• Help sales teams work more efficiently.
• Build dashboards, translate analysis into action, and use AI and automation to improve business operations.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, business operations, or a related analytical role, with experience supporting B2B sales teams.
• Demonstrated experience managing sales forecasting, pipeline analysis, and performance reporting in a SaaS or recurring revenue business.
• Strong analytical skills and advanced proficiency in Excel or Google Sheets, including building models and translating complex data into actionable insights.
• Proficiency in Salesforce, including opportunity management, data quality, and reporting.
• Experience with annual planning, territory design, sales capacity modeling, and sales compensation.
• Experience partnering with sales leaders and cross-functional stakeholders to solve operational problems and influence decisions.
• Strong written and verbal communication skills, with the ability to present findings clearly to both technical and business audiences.
• Ability to manage competing priorities, take ownership of deliverables, and work effectively through ambiguity.

Requirements

• Serve as a trusted operations partner to AMER sales leaders, providing insights and recommendations that support revenue growth and business performance.
• Manage the regional forecasting cadence across new business, expansion, and renewals; challenge assumptions, identify risks and upside, and improve forecast accuracy.
• Analyze pipeline coverage, creation, conversion, deal progression, and sales productivity to identify trends and recommend actions to close performance gaps.
• Drive pipeline hygiene and CRM data quality through clear reporting, regular follow-up, and accountability with sales managers and representatives.
• Design, build, and maintain dashboards and reports to give leaders and sellers reliable visibility into performance, pipeline health, and priority actions.
• Prepare analyses and concise business narratives for monthly and quarterly business reviews, translating findings into clear recommendations for leadership.
• Partner with Sales, Marketing, Customer Success, Finance, and global Revenue Operations to align on metrics, reporting, and regional business priorities.
• Support territory and account planning, target setting, and coverage analysis in partnership with sales leadership and central planning teams.
• Identify, build, and implement AI-assisted workflows and automation that reduce manual reporting, improve data quality, and streamline recurring sales operations processes.
• Use tools such as Gong and Claude to surface deal insights, support pipeline reviews, and accelerate analysis; validate AI-generated outputs before using them in business decisions.
• Support the standardization of processes, reporting, and tools across teams, including integration initiatives and change adoption as needed.

Benefits

• Transparent compensation structure based on job-related skills, qualifications, and experience.
• Base salary plus eligibility for equity.