[Hiring] Supervisor, Revenue Operations @DaVita Kidney Care

Role Description

The Supervisor of ROPS Setup Team supports the manager by providing leadership and direction to assigned specialists on the ROPS Setup Team. As a frontline leader, the Supervisor drives results by bridging the gap between high-level ROPS strategies and daily operational execution. They are responsible for ensuring that the underlying systems and data—the "infrastructure" of our revenue cycle—are set up correctly to minimize downstream billing exceptions and maximize payer reimbursement. By coaching a team of specialists and partnering across lanes, they ensure the Village has a solid foundation for all claim-related activities.

Key Responsibilities & Management Ladder Competencies

• Team Leadership (Talent Management):
  • Directly lead and develop a team of front-line teammates (typically 5-10).
  • Provide specific, timely, and productive coaching and feedback as well as performance evaluations focusing on skills and behaviors.
• Operational Oversight (Taking Ownership):
  • Manage daily workflows for functional areas (which can include any of the following: Claim Content, Contract loading, Plan evaluation, and other various Setup Team functions).
  • Take accountability for the accuracy, quality, and timeliness of team output.
• Performance Management (Talent Management):
  • Hold the team accountable for productivity metrics; identify barriers to growth and address underperformance with a solution-driven approach.
• Process Improvement (Innovation & Systems Thinking):
  • Identify efficiencies in Setup LOB and test process changes.
  • Apply business knowledge across the lane to evaluate opportunities and manage risks.
• Collaboration (Influence & Relationship Management):
  • Partner with other ROPS and Finance Teams.
  • Actively engage and interact with peers to align on change messaging.
• Strategic Thinking (Decision Making):
  • Translate tactical goals into actions.
  • Think beyond immediate scope to make decisions in the context of the bigger picture for Lighthouse.
• Values Alignment:
  • Reflect DaVita Core Values in daily actions and co-create workflows that balance efficiency with individual teammate preferences.

Qualifications

• Previous lead or supervisor experience in Revenue Operations or Setup preferred.
• Proven ability to take accountability for team results and meet critical deadlines.
• Strong verbal and written skills, with the ability to tailor messages to diverse stakeholders.
• Consistently demonstrates DaVita’s Core Values and fosters team belonging and safety.

Requirements

• This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.

Essential Duties and Responsibilities

• Operational & Process Management (45%):
  • Establish and ensure team follows policies and procedures, including SOX control activities.
  • Ensure accurate and timely completion of Setup functions.
• Teammate Management & Development (30%):
  • Full supervisory responsibility for recruitment, hiring, and retention of direct reports.
  • Conduct performance development, coaching, and management for teammates.
  • Manage teammate workloads to facilitate growth and ensure departmental goals are met.
• Metric Analysis & Reporting (15%):
  • Review daily, weekly, and monthly key metrics to identify trends or areas of focus.
  • Identify variances and report findings to the Director/Regional Revenue Manager.
  • Monitor payment trends and escalate concerns regarding payor behavior.
• Continuous Improvement & Projects (5%):
  • Identify system and process improvements to reduce registration denials and exceptions.
  • Participate in and lead projects related to varied system or process implementation initiatives.
• Other Duties as Assigned (5%):
  • Attend team meetings, phone conferences, and training as needed.
  • Manage special projects as requested by leadership.

Travel Requirements

• Occasional travel for critical in-person team meetings and events. Less than 5%.

Benefits

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.