[Hiring] Senior Manager, Retail Partnerships @GN Group

Role Description

Jabra Enhance is pioneering the future of hearing health, disrupting the market with our clinic-grade, over-the-counter (OTC) hearing aid solutions. We are seeking a visionary, growth-oriented Strategic Partnerships Sr. Manager, Retail Channels to own, lead, and scale our high-performing Retail business unit.

In this high-impact leadership role, you will hold full P&L accountability for Jabra Enhance’s premier national Retail portfolio, driving commercial strategy, joint business planning, and financial performance across major partners including Amazon, Best Buy, Walmart, and Sam’s Club.

Beyond driving revenue, you will be a team builder, directly managing a Retail Operational Specialist and establishing scalable processes and robust supply chain workflows.

Essential Functions

• Become a Jabra Enhance expert, knowing the ins and outs of the product and services we offer.
• Lead account management of all Retail accounts including Amazon, Best Buy, Walmart, Soundly, and Sam’s Club.
• Own the Retail Channel P&L: Deliver and exceed gross revenue, net revenue, and margin targets across partners.
• Architect 1-3 year growth strategies with retail buyers, aligning on inventory forecasting and collaborative promotional calendars.
• Cultivate leadership and category-manager relationships within key accounts.
• Own the day-to-day relationship with partners and execute on growth strategies.
• Gain a deep understanding of Retail partner goals and develop mutually beneficial strategies.
• Lead complex contract renewals and pricing guardrails to ensure profitability.
• Build deep understanding of OTC hearing aid Retail market and competitive landscape.
• Act as the internal champion for the Retail channel, collaborating with Product, Audiology, and Operations.
• Partner with internal Growth Marketing and external agencies to optimize Retail media advertising.
• Oversee the digital shelf experience, driving cross-functional initiatives to maintain a ≥4.5-star review rating.
• Support the identification and closing of potential new high-value retail and e-commerce channels.
• Coach, mentor, and scale the retail partnerships team.
• Work collaboratively with marketing, sales, and product on internal enablement.
• Bring passion and creativity with new ideas for ways to grow partnerships.
• Anticipate risks with partnerships and implement mitigation strategies.
• Distill partnerships knowledge and experience to internal stakeholders.
• Serve as a partnership SME for internal initiatives.
• Build domain expertise and become a future leader at Jabra Enhance.

Qualifications

• A high-ownership operator who thrives in a fast-paced environment.
• Adept at translating high-level strategy into repeatable, scalable retail operations.
• Exceptional communication skills with the ability to build immediate credibility.
• The ability to alternate seamlessly between macro-level channel strategy and micro-level execution.
• Deep expertise in negotiating complex commercial agreements.
• Strong data-driven mindset with the ability to analyze retail sales data.
• A collaborative manager with a track record of attracting and empowering direct reports.
• Proven ability to act as the "connective tissue" internally between teams.
• Highly self-motivated with an incredible work ethic.
• Ability to effectively work independently and remotely.
• A low-ego, highly curious leader with a growth mindset.
• Proficient in leveraging modern AI tools to streamline operations.

Requirements

• Bachelor’s Degree in Business, Marketing, Economics, or a related field (MBA preferred).
• 7-10+ years of experience in Retail National Account Management or Business Development.
• Deep experience managing major omnichannel and e-commerce retailers.
• Proven expertise navigating both the digital shelf and physical retail.
• Minimum of 2–3 years of direct people management experience.

Desired Qualifications

• Experience scaling products in highly regulated consumer categories.
• Existing relationships with tech, wellness, or health category buyers at major national Retail chains.

Travel

• Travel ~10-20% to visit partners and internal teams.