[Hiring] Senior Manager, Retail Operations @The J.M. Smucker Co.

Role Description

This role leads the strategy, governance, and execution model for national retail coverage across J.M. Smucker Company priorities. This position is accountable for:

• Strengthening the company’s partnership with Acosta and other retail partners.
• Improving the effectiveness of the retail coverage model.
• Increasing accountability for retail investment.
• Ensuring retail activity translates into measurable business value.

The role connects retail execution, customer priorities, display management, reporting, financial governance, and data-led on-shelf availability. Working across various teams, this leader establishes clear processes, improves execution, and directs resources toward the highest-value opportunities.

Qualifications

• Bachelor’s degree.
• 10+ years of experience in consumer packaged goods (CPG), retail operations, sales strategy, customer execution, broker management, or related commercial roles.
• Experience directing a national retail agency or broker partner and managing retail coverage models, services, costs, billing, resource allocation, scorecards, and performance reviews.
• Strong knowledge of retail management, broker operations, customer execution, store-level merchandising, planograms, display and promotional execution, distribution correction, and on-shelf availability.
• Experience translating customer, syndicated, store-level, and operational data into field priorities, measurable outcomes, and practical actions.
• Strong commercial and financial acumen, including evaluating retail investments and prioritizing resources based on customer needs, productivity, execution requirements, and expected return.
• Demonstrated analytical and problem-solving skills, with the ability to identify root causes and create clear operating processes that connect field activity, customer priorities, reporting, and financial governance.
• Experience leading complex cross-functional initiatives and working effectively across Sales, Procurement, Finance, Deduction Management, Transportation, category and analytics teams, external partners, and customer-facing organizations.
• Strong communication, facilitation, stakeholder-management, and influencing skills, including the ability to establish accountability and influence senior leaders without direct authority.
• Ability to lead through ambiguity, make sound decisions, balance immediate execution with long-term operating-model improvements, and create effective planning, governance, and executive-update routines.

Requirements

• Master of Business Administration, other relevant advanced degree, or certification in retail analytics, project management, process improvement, or financial management.
• Experience working with Acosta, Advantage Solutions, or a comparable national retail agency across food, beverage, convenience, or other consumer packaged goods retail channels.
• Experience with Perfect Store, 360 Selling, seasonal programs, display deployment, planogram compliance, and on-shelf availability initiatives.
• Experience overseeing display management, freight, deduction management, or related retail investment processes.
• Experience using customer-specific, Circana, authorized-item, out-of-stock, or comparable retail analytics tools.

Benefits

• Working Remote, USA and residing near a major airport.
• Approximate travel 50% or as business needs require.

Company Description

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.