[Hiring] Senior Manager, Direct to Consumer @T-Mobile

Role Description

The Senior Manager, Direct to Consumer is a pivotal leadership role at T-Mobile, responsible for orchestrating the distribution and sell-in strategy for the company's fiber addresses across various market segments, including new passings and mature passings. This position demands a strategic mindset and operational rigor, as the leader will manage a team of Territory Managers to ensure that every home passed converts into revenue through effective staffing, sales execution, and installation processes.

In this role, the Senior Manager will not only oversee the strategic planning of the fiber address portfolio but will also engage in hands-on problem-solving and team development. By leveraging local competitive insights and maintaining strong relationships with Account Managers, the leader will drive performance against monthly and quarterly targets, while also identifying opportunities for improvement in underperforming areas.

This position is integral to T-Mobile's success in expanding its fiber footprint and achieving operational excellence in the Direct to Consumer segment.

Job Responsibilities

• Develop and implement the distribution and sell-in strategy for fiber addresses across various market segments.
• Manage and mentor a team of Territory Managers to ensure effective staffing and sales execution.
• Collaborate with joint venture partners to align on install capacity and sales forecasts.
• Oversee the execution of market launch plans to ensure seamless operations.
• Analyze local competitive insights to drive performance improvements in underperforming areas.
• Engage in hands-on problem-solving to address operational challenges and enhance team performance.
• Maintain strong relationships with Account Managers to drive sales and operational success.
• Monitor and report on monthly and quarterly performance against targets.
• Participates in other duties or projects as assigned by business management as needed.

Qualifications

• Bachelor's Degree or a combination of education and experience deemed equivalent to a Bachelor's Degree and 7 years of related work experience (Required).
• 4-7 years experience in fiber, broadband, or telecommunications with direct exposure to network build, market launch, or Joint Venture operating models (Required).
• 4-7 years people leadership experience in managing, coaching, and developing direct report(s), ideally leading a field- or territory-based team (Required).

Requirements

• Leading by Influence: Ability to influence, lead, and coach a distributed field team while managing complex external JV relationships (Required).
• Analytical Insight: Strong analytical skills - comfortable building and defending address-level and market-level forecasts, and translating HHP and capacity data into an actionable sell-in plan (Required).
• Business Economics: Deep understanding of fiber build economics (Required).
• Partnership Management: Partnership management, negotiation, and operating cadence (Required).
• Cross Function Collaboration: Strong cross-functional partnership skills (Required).
• Market Intelligence: Ability to synthesize local competitive and market intelligence into a clear, prioritized action plan (Required).
• Executive Communications: Written, verbal, presentation, and executive presence (Required).
• Strategic Agility: Moving effectively between strategic planning and tactical execution (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

• Travel Required: Yes

Compensation

• Total Target Cash Earnings Opportunity: $141,120 - $254,520
• National Base Pay Range: $117,600 - $212,100

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
• Mobile service & home internet discounts.
• Access to commuter and transit programs.