[Hiring] Senior Global Account Manager @ServiceUp

Role Description

The Sr. Global Account Manager will work with the Go-to-Market team, Product, Customer Success, Service Advisors, and Operations to manage existing strategic customers and drive new growth for ServiceUp’s managed services and SaaS offerings worldwide.

The primary objective is to develop and maintain strategic relationships with key clients, generate new revenue streams by identifying and securing new business opportunities, expanding market share with existing clients, and fostering strong customer relationships across global markets. This includes:

• Developing and executing a global account strategy to meet revenue targets.
• Qualifying customers and collaborating with internal teams to ensure seamless service delivery.
• Conducting regular business reviews with the Customer Success team to identify revenue-maximizing opportunities.

As a senior team member, they will:

• Mentor junior professionals.
• Collaborate with management to drive strategic growth initiatives.
• Establish scalable processes and enhance ServiceUp’s presence in global B2B and fleet verticals.

This role requires international travel to visit clients, company headquarters, and industry events.

Qualifications

• 10+ years of sales, business development, or account management experience in B2B global markets.
• 5+ years of customer-facing experience in a high-tech, automotive, or SaaS-driven environment.
• Strong consultative sales experience and/or training.
• Highly preferred: Experience in global fleet maintenance, repair, and procedural requirements.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Ability to adapt and thrive in a fast-paced, dynamic environment.
• Track record of successfully managing global accounts and driving customer retention.
• Understanding of global fleet customer needs, including uptime, TCO, and business objectives.
• Strong verbal and written communication, presentation, and negotiation skills.
• Demonstrated experience solving complex business challenges.
• Experience working with cross-functional teams in a global setting.
• Willingness to travel internationally for client meetings, conventions, and industry events.
• Proficiency in G-Suite, HubSpot, or Salesforce preferred.
• BA/BS degree in Business Administration, Sales, or a related field.

Benefits

• Competitive pay with equity.
• Medical, dental, and vision coverage.
• Flexible PTO and company holidays.
• Remote-friendly setup with home office support.
• Learning and development budget.
• Wellness stipend to support your health and well-being.
• Paid parental leave.
• Benefits may vary by location and role.