[Hiring] Senior Director, Global Partner Strategy @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Director, Global Partner Strategy, Programs & Operations is a leadership role that sits within the Sales Transformation and Enablement team, overseeing the team of SMEs and program managers responsible for evolving Genesys's global partner programs, multi-year strategy, and annual coverage and quota process, and leading the Manila-based partner sales and operations teams.

This role requires a balance between hands-on execution and ensuring the team has the people, resources, and organizational buy-in to deliver each evolution of the program and strategy well. It oversees the Genesys global virtual partner support and sales teams in Manila, represents partner strategy to executive stakeholders across Sales, Marketing, Revenue Intelligence, Finance, Services, and Operations, and works closely with regional sales operations and regional partner sales leaders to address regional nuances, enable partner-led growth, and improve partner experience.

Success requires deep, hands-on partner program and operations experience; the judgment to navigate ambiguity in a constantly transforming environment; strong financial and analytical fluency; and the ability to build strong relationships and lead through influence in a complex global organization.

Location: Remote within US (not limited to the states that the job is tagged to)

Qualifications

• Bachelor's degree required; MBA or equivalent experience preferred.
• 15+ years of senior leadership experience in the channel partner space within a complex enterprise technology environment, with an emphasis on partner operations, program design, and strategy development.
• Track record designing, executing, and scaling global partner programs (tiering, incentives, enablement, etc.).
• Demonstrated ability to lead experienced program owners who operate as SMEs, knowing when and how to lean in and support.
• Experience building and developing high-performing teams, including growing individual contributors into program owners, across multiple workstreams through complexity and change.
• Energized by transformational, high-growth environments and continuous change.
• Strong financial and analytical fluency — comfortable owning incentive ROI modeling, feasibility/business case analysis, and data-driven prioritization.
• Extensive experience operating in a highly matrixed, global organization; comfort with ambiguity, and the confidence to act decisively in unstructured, fast-changing environments.
• Comfort operating at high pace with high visibility, responsive outside standard business hours, with travel 2x/year to Manila, Philippines, and 4x/year to other locations.
• A track record presenting to senior and C-level leadership independently, owning the narrative and incorporating feedback with composure.
• Deep knowledge of how partner organizations operate day to day, including field pain points, gained from prior experience in a mature partner ecosystem.
• Demonstrated success securing executive and cross-functional buy-in and resourcing for partner initiatives.
• Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud); familiarity with Partner Stack and Salesforce at a functional level.

Requirements

• Act as a thought partner and quality check on program design and execution.
• Support the evolution of the annual global partner strategy/program aligned to growth objectives and go-to-market priorities.
• Ensure the translation of strategic objectives into execution roadmaps with clear success measures.
• Drive partner compliance requirements, including program adherence, competency standards, and tier maintenance criteria.
• Support development of the global partner incentive strategy — rebate structures, SPIFFs, and performance incentives.
• Regularly perform and review analytics to drive financial and feasibility rigor behind program decisions.
• Set the governance and quality bar for program execution, compliance, and reporting.
• Serve as the senior leader for the team that designs and runs the partner program day to day.
• Act as a thought partner on program and incentive design.
• Develop a high-performing global partner strategy and programs team.
• Serve as strategic advisor and escalation point for executive stakeholders on partner strategy, incentives, and performance.
• Lead and develop the global virtual partner support and sales center.
• Oversee the team developing the strategic vision and execution of the Genesys partner portal end-to-end.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.