[Hiring] Senior Director, Enterprise Sales, Public, Utilities, Life Sciences and Service Provider @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Genesys is hiring a director-level sales professional for a strategic management role as Sr. Director Public, Utilities, Life Sciences and Service Provider (PULS) in Germany. This strategic Director role is working closely with every Account Manager on a project/account level basis to create long-lasting account relationships generating strategic and/or big deals in the German Public, Utilities, Life Sciences, and Service Provider segment.

• Lead an industry-focused team of 5-6 people and enable this team for growth.
• Form a unique and value-driven go-to-client strategy and ecosystem.
• Establish Genesys as the key player in highly regulated markets and grow with a unique EU-based ecosystem where you strongly partner with AWS.
• Track pipeline and calling forecast for their industry team on a weekly basis.
• Qualify engagement requests and assign team resources to optimize efficiency and drive value.
• Be the Genesys expert for trends, opportunities, and threats in their industry, with local focus and global alignment.
• Hold peer-level relationships with C-Level executives.
• Review accounts/projects with each AE and support to create the right strategy to maximize the value of deals and win deals.
• Establish a reliable network for the PULS segment between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects.
• Support AEs as needed in the senior level execution of deals (e.g. by doing senior management meetings/presentations, participate in SteerCos etc.).
• Represent Genesys in general sales and marketing activities (e.g. conferences, fairs & industry-specific networks/platforms/communities).

Qualifications

• Bachelor’s degree in Economics, Business Administration or similar education.
• 10+ years professional experience with demonstrable success in big enterprises.
• 5+ years professional experience in a people manager and team leader role.
• History of talent acquisition, team motivation, and overall performance, especially in complex enterprise sales, SaaS/cloud sales, management consulting, industry practitioner and/or other similar fields.
• Experience managing diverse & remote teams.
• Proven experience and knowledge in industries such as Healthcare, Government, Life Sciences & Utilities.
• Proven experience with public awarding/procurement processes and EVB-IT Cloud.
• Strong relationship into the AWS network and organization.
• Committed, proactive, team-oriented and stress-tested.
• Fluent in German and English.
• Strong success and problem-solving orientation.
• Willingness to travel frequently and as required.

Benefits

• Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.