[Hiring] Senior Channel Partner Manager @Sinch

Role Description

As a VAR/MSP Channel Partner Manager, you’ll own and scale Sinch’s overarching relationships with top-tier VAR’s/MSP’s who influence thousands of sub-agents and regional telecom partners. You will play a critical role in scaling our indirect sales business across our cloud communications portfolio. You will lead joint go-to-market planning, enablement, and co-selling initiatives with VAR’s/MSP’s to drive measurable revenue impact for our CPaaS solutions. This role requires a strong blend of partner relationship management, business development, and cross-functional collaboration to expand our partner ecosystem and accelerate market penetration nationally.

• Portfolio Ownership: Own, manage, and expand key channel partner relationships with direct revenue accountability.
• Joint Business Planning: Drive joint business planning, quarterly reviews, and execution of go-to-market strategies with VAR’s/MSP’s.
• Pipeline & Co-Selling: Lead co-selling initiatives in collaboration with direct sales teams, ensuring strong pipeline creation and revenue attainment for enterprise communication solutions.
• Channel Enablement: Collaborate with Marketing and Partner Enablement to design and execute scalable channel programs, technical training, and campaigns.
• Performance Analytics: Analyze VAR/MSP performance metrics, pipeline, and revenue contribution to identify areas of growth and improvement.
• Strategic Feedback: Provide VAR/MSP insights to influence sales strategy, product roadmap, and channel program design.
• Compliance & Governance: Ensure VAR/MSP compliance with program requirements, brand standards, and sales processes.
• Industry Representation: Represent the company at channel partner events, conferences, and industry forums to strengthen relationships and expand market presence.
• Partner Advocacy: Serve as an internal advocate for VAR’s/MSP’s, ensuring they receive the resources and support needed to be successful.

Qualifications

• Minimum of 8 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience.
• Preferred: 3+ years of direct experience working within the CPaaS, SaaS, UCaaS, or Telecom channel ecosystem.
• Proven track record of building and growing high-performing VAR/MSP partnerships with measurable revenue outcomes.
• Strong understanding of channel economics, partner business models, and indirect sales cycles.
• Excellent cross-functional collaboration skills; able to influence without direct authority.
• Data-driven and analytical mindset with experience in partner performance reporting and forecasting.
• Strong business acumen with the ability to connect partner capabilities to customer value and company strategy.
• Excellent communication, presentation, and relationship management skills.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.