[Hiring] Senior Appointment Setter / Inside Sales Representative @SmartScale360

Role Description

SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment.

Lead Conversion & Appointment Setting

• Contact new inbound internet leads promptly to maximize conversion opportunities
• Build rapport quickly and establish trust with prospective customers
• Qualify homeowners based on company criteria
• Schedule qualified in-home design consultations
• Confirm appointments and proactively reschedule cancellations
• Follow structured follow-up cadences to maximize lead conversion
• Handle objections confidently and professionally
• Follow up consistently until every opportunity has been fully exhausted

Lead & CRM Management

• Manage new, aged, and inactive leads effectively
• Re-engage cold and dormant opportunities
• Maintain accurate and detailed CRM records after every interaction
• Document conversations, customer needs, and follow-up activities
• Ensure timely follow-up and prevent leads from being overlooked
• Maintain organized pipelines and appointment schedules

Appointment Quality & Customer Experience

• Focus on booking high-quality appointments with strong attendance rates
• Minimize cancellations and no-shows through proactive communication
• Build excitement and confidence before scheduled consultations
• Set proper expectations for homeowners regarding the consultation process
• Conduct appointment confirmations and reminder calls

Sales Process Improvement

• Collaborate with leadership to improve scripts, messaging, and sales strategies
• Share customer insights, trends, and feedback to improve conversion performance
• Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness
• Contribute ideas that enhance the customer journey and sales process

Leadership & Team Development (Growth Opportunity)

• Assist in onboarding and training new appointment setters
• Coach team members on objection handling and appointment-setting best practices
• Review calls and provide constructive feedback
• Monitor key performance metrics and accountability
• Help develop scalable sales systems and processes
• Grow into a leadership role overseeing the inside sales team

Key Performance Metrics

• Contact Rate
• Speed-to-Lead
• Appointment Set Rate
• Appointment Hold Rate
• Rebooking Rate
• Lead Response Time
• CRM Accuracy & Documentation
• Follow-up Completion Rate
• Overall Contribution to Sales Revenue

Qualifications

• Minimum 5 years of experience in inside sales, appointment setting, or outbound sales
• Proven success converting inbound and outbound leads into qualified appointments
• Excellent spoken and written English communication skills
• Strong phone presence with confidence and professionalism
• Experience handling objections and negotiating effectively
• Proficiency with CRM systems and lead management platforms
• Strong organizational, multitasking, and time management skills
• Ability to work independently while consistently achieving performance goals
• Technology-savvy with the ability to learn new software quickly
• Reliable remote work setup with strong internet connection

Requirements

• Experience using GoHighLevel (HighLevel)
• Experience using Kixie or similar cloud dialers
• Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate
• Experience with high-volume outbound calling environments
• Previous leadership, coaching, or sales management experience
• Experience improving sales scripts, workflows, and conversion strategies

Ideal Candidate

• Highly motivated, competitive, and goal-oriented
• Strong relationship-building and consultative selling skills
• Excellent objection-handling and closing abilities
• Organized with exceptional attention to detail
• Self-starter who takes ownership and works independently
• Coachable and committed to continuous improvement
• Comfortable working in a fast-paced, performance-driven environment
• Strong critical thinking and problem-solving skills

Work-From-Home Requirements

• Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum
• Internet: 100 Mbps stable connection
• Backup: Secondary device, internet, and power supply required

Benefits

• 10 days PTO
• Annual Appraisal
• Career Growth Opportunities
• Healthcare Benefits

Why Join SmartScale360?

Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients!