[Hiring] Senior Account Manager @Zayo Group

Role Description

Zayo is seeking a Senior Account Manager to support both existing as well as prospective SLED accounts in need of Zayo fiber infrastructure and connectivity services. The Senior Account Manager will be a strategic business developer who identifies, shapes, and secures new opportunities well before RFPs hit the street, particularly in the public sector and education markets. This individual will leverage a strong understanding of the E-rate process, along with deep knowledge of state procurement and funding cycles, to position Zayo early in the buying process and establish preference before formal solicitations are issued.

A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong understanding of the full suite of telecommunication services including fiber & network connectivity, managed services, security & voice communications with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work opportunity will consider applicants that reside in the Boston, MA metro area.

Responsibilities:

• Proactively develop opportunities ahead of formal RFPs by engaging district technology leaders, E-rate consultants, and state education consortia to shape project scope and requirements.
• Leverage a deep understanding of the E-rate program (FCC Form 470/471 process) to help customers align technology plans and funding strategies with Zayo’s service capabilities.
• Build and maintain strategic relationships with IT, procurement, and administrative leaders across State, Local, and Education entities.
• Generate new sales revenue by promoting Zayo’s infrastructure and managed solutions across assigned territories.
• Present customized proposals and manage customers through a strategic and consultative sales cycle.
• Maintain existing business through renewals and long-term contracts while driving net-new growth.
• Collaborate cross-functionally with Engineering, Solutions Architecture, and Legal to design tailored network and managed service solutions.
• Accurately track activities, forecasts, and funnel development in Salesforce and related systems.
• Deliver consistent sales performance against quarterly and annual revenue targets.
• Represent Zayo at regional education and public sector events, building visibility within key cooperative and consortium programs (e.g., ESCs, Equalis, DIR, TIPS).

Qualifications

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education and experience.
• Minimum of five (5) years’ experience solution selling into large SLED Accounts.
• Demonstrated expertise in the E-rate program and ability to align Zayo’s services with funding cycles, RFP timelines, and eligible service categories.
• Proven success developing opportunities before procurement begins, shaping specifications, and influencing project design.
• Familiarity with state contract vehicles, cooperative purchasing programs, and education consortiums.
• Demonstrated success & consistency in achieving targeted sales goals.
• Excellent communication skills, both verbal and written.
• Exceptional customer service and relationship building / maintaining skills.
• Thorough understanding of account management & the strategic selling process.
• Effective problem solving and interpersonal skills.
• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.
• Complete understanding of Zayo Networks value proposition, products and services such as Ethernet, OCN, IP transport, Dark Fiber, custom access, and colocation.

Requirements

• This position is not eligible for employment-based visa sponsorship.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.