[Hiring] Senior Account Manager @Sinch

Role Description

As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment through increased product adoption through cross-sell opportunities while uncovering new ways to help customers achieve their business objectives. As a trusted advisor, you will build executive relationships, identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and long-term success.

You will develop and execute strategic account growth plans designed to maximize wallet share and increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions that drive revenue growth while strengthening long-term customer partnerships.

This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast-paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless focus on execution, and a passion for winning. The ideal candidate is energized by growing existing customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into measurable business results.

• Account Growth & Expansion: Demonstrates the ability to consistently grow existing customer revenue by expanding product adoption, identifying whitespace opportunities, and increasing wallet share across the Sinch portfolio.
• Opportunity & Pipeline Management: Identifying, organizing, and managing sales opportunities throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy pipeline.
• Value Proposition: Effectively communicates the value of Sinch's solutions by aligning capabilities to customer business objectives, articulating measurable outcomes, and securing stakeholder buy-in.
• Prospecting Effectiveness: Proactively identifies, engages, and develops new opportunities within existing accounts and targeted prospects using a variety of sales strategies and tools.
• Negotiation Skills: Leads commercial negotiations that achieve mutually beneficial outcomes by balancing customer objectives with business goals.
• Market & Vertical Intelligence: Maintains a deep understanding of industry trends, competitive dynamics, customer challenges, and market opportunities.

Qualifications

• A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.
• Experience in enterprise-level direct sales in the technology sector.
• Proven track record of consistently growing existing books of business through strategic account expansion, increased product adoption, and revenue growth.
• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program.
• PUT FAMILY FIRST: We offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.