[Hiring] Scaled Account Manager @Learning Pool

Role Description

At Confirm, our Account Managers are central to the growth of our customers. As an AM, your role goes beyond transactional sales; you are a trusted growth advisor who understands your customers’ strategic goals and proactively identifies ways the Confirm solution can support them.

• Lead automated, data-driven programs to engage and grow a high volume of customers without relying on one-on-one human management.
• Build tech-touch strategies, manage digital engagement tools, and optimize operations to drive low-cost customer lifetime value.
• This is a hunter role: growth is generated at scale through automated, data-led engagement.
• Bring the commercial instinct to build pipeline across a high-volume book and engage confidently with executives.
• Own the cross-sell revenue across your portfolio of existing accounts; growth ownership is not shared with any other function.

Qualifications

• B2B SaaS sales experience: Proven performance carrying and exceeding a growth or new-business quota in B2B SaaS, ideally across a high-volume book.
• Proven success in growing/expanding scaled accounts — a track record of cross-sell results.
• Experience with structured sales approaches and methodologies (e.g. MEDDPICC).
• Strong command of discovery, ROI selling, objection handling, and negotiation.
• Demonstrated ability to build a growth pipeline through account prospecting.
• Compelling communicator: Skilled in delivering sales presentations to C-level and stakeholders.
• Technically comfortable: Strong understanding of the company's internal tools and products.
• Commercially driven with a focus on exceeding growth/expansion revenue targets.
• Highly collaborative; thrives in partnership with cross-functional teams.
• Focused on innovation: Passion for continuous improvement.
• Excellent communication, time management, and organisational skills.
• Adaptable, coachable, and proactive in dynamic environments.

Requirements

• Take full, sole ownership of the cross-sell pipeline across your entire book of business: identification, business case, negotiation, and close.
• Execute and improve scalable cross-sell programs, playbooks, and workflows tailored to high-volume client segments.
• Manage the full sales cycle from discovery to close for expansion opportunities.
• Plan and prioritise your book, activities, and meetings using data and insight.
• Share relevant account-health signals with Customer Value Managers when encountered.
• Demonstrate sales operational excellence by maintaining accurate CRM records, forecasting, and pipeline tracking.
• Manage a broad tech stack of engagement and analytics tools.
• Promote the value of the Confirm solution and services on an ongoing basis.

Company Description

Confirm is a B Corp certified business and a Platinum Investors in People organisation. We’re also proud of the recognition our work has received across the industry, including multiple Gold wins at the Learning Technologies Awards.

If you’re looking for your next challenge, want the space to make your mark and like the idea of building something ambitious with good people around you, you’ve come to the right place.