[Hiring] SBC Sales Consultant @Summer Boarding Courses

Role Description

The Sales Consultant supports enrolment and commercial performance for Summer Boarding Courses by handling direct customer enquiries and delivering high-quality, pre-booking sales conversations with parents and guardians. The role focuses on guiding prospective customers through programme options, locations, dates and pricing, providing clear and accurate information to support informed decision-making.

Working as part of the Sales team within the wider Student Experience function, the role contributes to strong conversion outcomes through consistent, professional and human-centred engagement across agreed communication channels. During the summer delivery period, the role may provide flexible support to the Student Experience function, assisting with parent communication and routine issue resolution under the guidance of senior colleagues, helping to maintain service standards during periods of peak demand.

Qualifications

• Demonstrable experience in a customer-facing role involving sales, admissions, customer care or similar consultative engagement
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally to parents and guardians
• Confidence using phone and video calls as primary methods of customer communication
• High level of organisation and attention to detail, particularly when managing multiple enquiries and follow-ups
• Ability to follow established processes and standards while maintaining a personable, human-centred approach
• Comfort working with CRM systems or similar databases, with the ability to capture information accurately and consistently
• Ability to manage workload effectively during busy periods while maintaining service quality
• Good judgement in recognising when to escalate complex or sensitive cases to senior colleagues
• Willingness to learn, accept feedback and develop sales and customer communication skills over time

Requirements

• Previous experience in education, travel, summer schools or international programmes
• Experience working with international families or in a multicultural environment
• Experience using Salesforce or similar CRM platforms
• Experience supporting events, fairs or customer-facing outreach activity
• Professional working proficiency in an additional language
• Experience working with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity in communication

Benefits

• We will cover the full cost of a new DBS (if required) for your first contract working with SBC
• Access to Employee Assist Programme (EAP)
• Online safeguarding and prevent training
• Professional, fun and supportive environment
• 26 days annual leave as well as bank holidays
• Healthcare Benefits – Access to a healthcare cash plan to help towards the cost of eligible everyday healthcare expenses
• Wellbeing Benefits – Access to Wellhub to support your health and wellbeing
• Enhanced Sick Pay – Additional financial support during periods of sickness, subject to eligibility criteria
• Family-Friendly Policies – Enhanced maternity and paternity pay, subject to eligibility criteria

Company Description

Founded in 2008, Summer Boarding Courses (SBC) delivers award-winning residential summer programmes that combine academic and social enrichment, bringing students from around the world together through education. Our programmes take place at leading UK boarding schools and university college campuses, providing students with an inspiring environment to learn, develop confidence and build skills for their future.

To date, over 21,000 students from 155 nationalities have studied with us. SBC has also been ranked Number 1 in the EL Gazette’s British Council inspection league table from 2018 to 2026 and achieved a perfect 15/15 areas of strength in British Council inspections. Our courses unlock potential and ignite a spark for long-term success.