[Hiring] Salesforce Specialist @Baltic Assist

Role Description

We are currently looking for a Salesforce Specialist to join one of our international partners. This is an exciting opportunity for a hands-on Salesforce professional who enjoys combining administration, automation, development, integrations, and user support while taking ownership of a growing Salesforce environment.

As a Salesforce Specialist, you'll take ownership of the company's Salesforce environment, helping to bring more Salesforce expertise in-house and reduce reliance on external partners. You'll support users, implement system improvements, build automations, manage integrations, and ensure Salesforce continues to meet the evolving needs of the business. This is a hands-on role with the opportunity to expand into broader IT responsibilities over time.

How you’ll spend your day:

• Administer and maintain the Salesforce environment.
• Configure Salesforce to support business processes and operational needs.
• Build, optimize, and maintain Salesforce Flows and automation solutions.
• Manage reports, dashboards, permissions, fields, page layouts, and CRM workflows.
• Support Salesforce users by troubleshooting issues and providing day-to-day guidance.
• Implement system enhancements, customizations, and process improvements.
• Support and further develop Salesforce Field Service functionality.
• Manage and maintain integrations between Salesforce and other business systems.
• Work closely with external Salesforce partners while gradually taking ownership of selected areas internally.
• Collaborate with business stakeholders to gather requirements and translate them into practical solutions.

Qualifications

• Strong Salesforce administration and configuration experience.
• Experience building and maintaining Salesforce Flows and automations.
• Experience with Salesforce development and customization.
• Experience supporting users and troubleshooting system issues.
• Experience working with reports, dashboards, permissions, fields, layouts, and CRM workflows.
• Understanding of Salesforce Field Service.
• Experience with system integrations.
• Ability to independently implement changes and improvements.
• Strong general IT understanding.
• Strong English communication skills.

Requirements

• Experience with Salesforce Sales Cloud (nice to have).
• Experience with MuleSoft (nice to have).
• Experience with ERP or finance system integrations (nice to have).
• Knowledge of Python, PHP, C#, Flutter, JavaScript, or SQL (nice to have).

Benefits

• Opportunity to take ownership of a business-critical Salesforce environment.
• High level of autonomy and influence over platform development and improvements.
• Direct collaboration with the Head of IT and key stakeholders.
• The chance to make a visible impact by bringing Salesforce expertise in-house.
• Opportunity for the role to grow in scope and responsibility over time.
• Long-term career development opportunities within a growing international business.
• Supportive, collaborative, and entrepreneurial company culture.