[Hiring] Salesforce Engagement Director @Atrium AI

Role Description

As the Engagement Director, you will be responsible for managing the overall relationship with Atrium’s key accounts. This role spans the entire engagement with the customer, including delivery leadership in pre-sales activities, acting as the delivery expert, and will be a key part of deal teams on large pursuits, ensuring that deals are well-structured to provide value for our customers. The Engagement Director will then maintain key executive relationships and act as an escalation point as necessary in these implementations in a billable capacity, ensuring alignment and overall customer satisfaction in each engagement.

The ideal candidate will have a strong understanding of consulting methodologies and experience working with Salesforce, Snowflake, analytics, and data science.

Responsibilities

• Account Planning and Growth:
  • Translate Business Requirements to Technical Solutions: Understand how business needs can be met by leveraging cloud technology solutions, spanning Salesforce, Snowflake, and Tableau and AI.
  • Advise customers on Data & AI-Driven Concepts to inform approaches on aligning platform investments to business outcomes.
  • Partner with Account Executives to deeply understand customer requirements in CRM and data strategy and to articulate value-based solutions that drive ROI.
  • Take joint ownership of assigned accounts/opportunities, focusing on data-driven solutions, along with the Account Executive.
  • Collaborate with Sales Team on managing Deal cycles, including development and review of solution proposals, resourcing plan, and SOW creation to support active pursuits.
  • Evaluate client-specific technical landscape and incorporate those delivery expectations and considerations into engagement sizing, approach, and assumptions.
  • Contribute across the sales cycle and participate in client presentations focusing on Atrium's delivery approach and best practices.
  • Identify new opportunities with existing clients and lead proposal development activities.
  • Be accountable for presales solution ownership within the Tech vertical.
• Delivery Oversight:
  • Oversee service delivery on key accounts, which will often include multiple parallel, disparate engagements.
  • Drive customer satisfaction and retention, ensuring customer satisfaction.
  • Partner with Engagement Leads to guide the successful delivery of Salesforce and Data projects, ensuring they meet client requirements, timelines, and budgets; ensure risks are kept to a minimum and effectively owned, managed, or resolved.
  • Guide the team in adherence of Atrium's methodology and best practices as well as client-specific delivery standards across the engagement portfolio.
  • Provide guidance and mentorship to team members, fostering their professional development.

Qualifications

• 10+ years of experience in a program management role, preferably managing accounts in the Fortune 1000.
• 15 years of experience in IT consulting.
• Experience managing C-level relationships.
• Experience in the Technology industry.
• Enterprise-level engagement & program management experience in CRM strategy & execution engagements. Experience with data platforms is a plus.
• Experience in Data Modernization and CRM Implementation concepts.
• Experience working with engagements and programs with an annual book of business of $1 million or greater.
• Excellent communication and interpersonal skills.
• Organizational skills that allow you to manage complex, multi-threaded engagements and activities.
• The ability to conduct very complex and vital work with full autonomy and complete latitude for independent judgment.
• Enthusiastic, professional, and confident team player with a strong focus on customer success who can present effectively even under adverse conditions.
• Experience leading and being a mentor to multi-disciplined, globally-distributed teams.
• Strong understanding of fundamental project management skills, including scope management, schedule management, budget management, and risk/issue management.
• Experience supporting and leading sales activities, including solution definition, resource planning, and SOW development.
• Strong analytical and problem-solving skills.
• BA/BS or equivalent; MBA is a plus.

Next Steps

Our recruitment process is highly personalized. Some candidates complete the hiring process in one week, others may take longer, as it’s important we find the right position for you. It's all about timing and can be a journey as we continue to learn about one another. We want to get to know you and encourage you to be selective - after all, deciding to join a company is a big decision!

At Atrium, we believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment.