[Hiring] Salesforce Administrator @ICF

Role Description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

ICF seeks an experienced Salesforce Administrator to support the phased implementation and operation of an enterprise grants management platform built on Salesforce Agentforce Public Sector. The Salesforce Administrator will:

• Configure and maintain users, roles, permissions, objects, fields, workflows, Flows, reports, dashboards, and other platform capabilities.
• Support environment management, data quality, deployments, release activities, system monitoring, user support, and production issue resolution.
• Work across architects, developers, business analysts, testers, security specialists, and government stakeholders.
• Help maintain a secure, accessible, reliable, and well-documented platform that supports evolving grants management requirements.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Qualifications

• 3+ years of experience administering large, production Salesforce environments.
• At least 1 year of hands-on experience configuring users, roles, permission sets, sharing rules, objects, fields, validation rules, Flows, reports, dashboards, and other declarative platform capabilities.
• Bachelor’s degree in information technology, computer science, business, or a related field.
• Ability to obtain and maintain a federal Public Trust.
• U.S. citizenship is required.
• Must reside in and be authorized to work in the United States. All work must be performed within the United States.

Requirements

• Active Salesforce Administrator certification (highly preferred).
• Experience with Salesforce Agentforce Public Sector, Experience Cloud, Service Cloud, Government Cloud, Salesforce Shield, or large multi-org environments.
• Experience supporting environment management, release planning, source control, deployment automation, and CI/CD using Git, Salesforce DX, or comparable tools.
• Experience with data imports, exports, cleansing, validation, duplicate management, and production support.
• Experience supporting a federal grants management implementation or another complex government platform.
• Experience administering OmniStudio components, including FlexCards, OmniScripts, Data Mappers, and Integration Procedures.
• Experience with SSO, MFA, identity management, external users, email relay, certificates, connected apps, and AppExchange package management.
• Experience supporting high-volume release environments, including scheduled releases, hotfixes, production changes, approvals, quality gates, and rollback planning.
• Experience with Salesforce data tools, SOQL, data migration, deduplication, reconciliation, APIs, service accounts, Platform Events, or middleware integrations.
• Familiarity with federal cybersecurity requirements, ATO support, security controls, vulnerability remediation, audit evidence, privacy, and records management.
• Experience creating configuration guides, release playbooks, operational runbooks, user documentation, and training materials.
• Experience supporting production incidents, root-cause analysis, hotfix validation, and post-release issue resolution.
• Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, Identity and Access Management Architect, Sharing and Visibility Architect, or Platform Developer I.

Benefits

• Pay Range: $81,499.00 - $167,644.00 based on full-time employment.
• Multiple factors considered in determining final pay include relevant work experience, skills, certifications, geographic location, education, and contract provisions.

Company Description

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

• We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.
• We are an equal opportunity employer.
• Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.