[Hiring] Salesforce Administrator @Quilt Software

Role Description

Our Salesforce platform runs the revenue engine across multiple business units, and the roadmap is growing faster than the team can currently absorb. We are looking for a Salesforce Administrator who is equally at home in Sales Cloud and Service Cloud. This is a delivery role with a real support component: most of your week is sprint work, and the rest is keeping the platform and its users moving. You will join the GTM Systems team, report to the Salesforce Team Lead, and partner closely with our Business Analyst, Sales Operations, Customer Success, and Support stakeholders. This is a mid-level role. You are past needing hand holding on standard administration, and you still have room to grow into complex solution design.

What You'll Do

• Delivery & Configuration
  • Build assigned work from business requirements documents within the sprint, including Flows, validation rules, page layouts, permission sets, record types, reports and dashboards, data loads, and field cleanup.
  • Work across both clouds: leads, opportunities, products and price books on the Sales Cloud side; cases, queues, Omni-Channel routing, entitlements, and knowledge on the Service Cloud side.
  • Own the full change cycle for your work: sandbox configuration, regression testing, production verification after release, and a rollback plan before you deploy.
  • Assess the impact of a proposed change across existing automation, integrations, security model, reporting, and downstream business processes before you begin the build.
  • Participate in requirements sessions and sprint planning, and question a requirement before building it.
• Administration & System Health
  • Share the inbound support queue with the team, resolve what reaches you, and provide full coverage in the support slack channel.
  • Own day to day administration: user management, profiles, permission sets, page layouts, and record types.
  • Identify and resolve configuration issues, data quality gaps, and system inconsistencies with urgency.
  • Follow platform best practice on naming, field creation, automation, and object limits.
• Integrations & Connected Systems
  • Maintain and troubleshoot the third party tools that sit on top of Salesforce, including telephony, marketing automation, quoting, and commissions platforms.
  • Diagnose sync failures, integration user errors, and credential issues, and escalate with a clear summary of what you found.
• Documentation & Enablement
  • Write the technical design document for every item you build, and keep standard operating procedures, the data dictionary, and release notes current.
  • Create clear, practical documentation and training materials so teams can self-serve and adopt changes quickly.
  • Keep stakeholders and teammates updated on status, blockers, and realistic timelines before a deadline slips.

Qualifications

• 3+ years of hands-on Salesforce administration in a single org of meaningful complexity.
• Strength across Sales Cloud and Service Cloud.
• Proven ability to design, build, and troubleshoot complex, interdependent Flows across multiple objects and automation layers.
• A collaborative working style.
• The ability to manage your own load.
• A track record of writing your own documentation.
• Strong diagnostic skills.
• Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or Sales Cloud or Service Cloud Consultant preferred.
• Excellent communication with technical and non-technical audiences.
• Experience with GTM and adjacent tooling such as DealHub CPQ, DocuSign, RingDNA or similar sales engagement platforms is a plus.

What Success Looks Like

Within your first month you are working the support queue independently and delivering your first sprint items end to end, documentation included. By your third month you are releasing without senior oversight and own at least one connected system, including its monitoring and troubleshooting.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401 (k) Opportunity with Company Match.
• 3 Weeks of Paid Time Off.
• Paid Parental Leave.
• Opportunities for career growth and advancement within a rapidly growing company.
• Fun and collaborative work environment with a focus on teamwork and innovation.
• Compensation: $75k - $85k Base + Bonus.

Notice

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information.