[Hiring] Salesforce Administrator @Jack Henry

Role Description

This role focuses on owning, scaling, and optimizing our Conga CPQ ecosystem to streamline quote-to-cash workflows. To succeed, you will blend deep technical CPQ expertise with proactive problem-solving to translate complex sales operations needs into seamless automated designs. You will join a collaborative, tech-forward operations team committed to modernization, working standard business hours with occasional planned off-hours support during scheduled deployment windows.

This position may be worked remotely within the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM).

The salary range for this position is $81,500 - $105,500 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Administer, maintain, and continuously optimize enterprise Configure, Price, Quote (CPQ) and Quote-to-Cash systems (with a primary focus on Conga CPQ) to support the end-to-end sales lifecycle.
• Optimize CPQ functionality through continuous workflow automation, platform enhancement, and data reporting to streamline seller operations.
• Contribute towards data and metadata migrations, in conjunction with defined release windows.
• Implement updates and enhancements and manage change control, testing, and release activities.
• Monitor platform performance, availability, and data integrity and resolve incidents through root-cause analysis.
• Perform data management tasks, including data imports, quality audits, and remediation.
• Collaborate with business stakeholders to gather requirements, analyze operational processes, and deliver scalable technical solutions.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• May perform other job duties as assigned.

Qualifications

• Minimum of 4 years of experience with Salesforce CRM administration.
• Hands-on experience with Configure, Price, Quote (CPQ) / Quote-to-Cash applications (e.g., Salesforce CPQ, Salesforce RLM, Conga CPQ, or similar).
• Associate’s degree or higher required.
• Ability to travel up to 5%.

Requirements

• Industry certifications relating to Configure Price Quote (CPQ), Conga, or Salesforce.
• Advanced expertise in the design and governance of a complex CPQ system; must possess deep administrative mastery of at least one core platform such as Salesforce.
• Proficiency with database query languages such as SQL, or SOQL.
• Knowledge of systems analysis and technical solution design concepts.
• Knowledge of change management and release management practices.
• Ability to gather requirements and translate business processes into technical solutions.
• Ability to perform incident and problem management using structured methodologies.
• Strong communication, decision-making, and organization skills.
• Strong planning, analytical and problem-solving skills.
• Strong customer-focused approach to service and support.

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health.