[Hiring] Sales Trainer & Team Lead @Plateful

Role Description

We're looking for an experienced Sales Trainer & Team Lead who can help develop people, strengthen performance, and bring fresh ideas to an already growing Sales organization. This is a dual-function role supporting both our Recovery and Protocol teams.

• Support Both Sales Functions: Work closely with the Recovery and Protocol teams, understanding their respective workflows, sales processes, and performance requirements.
• Train and Develop Representatives: Conduct onboarding, product training, sales training, and ongoing development sessions to help representatives improve their confidence and effectiveness.
• Coach for Better Performance: Review calls, identify performance gaps, provide actionable feedback, and conduct one-on-one coaching sessions.
• Lead Training Activities: Facilitate team huddles, role-playing exercises, workshops, call reviews, and performance discussions.
• Strengthen Sales Processes: Review existing scripts, SOPs, call guides, and training materials. Recommend and implement improvements where needed.
• Monitor Team Performance: Track key metrics such as conversion rates, recovered revenue, average order value (AOV), upsell and cross-sell performance, and overall productivity.
• Bring New Ideas and Initiatives: Identify opportunities to improve training, customer engagement, objection handling, and sales effectiveness.
• Collaborate With Existing Support Members: Share insights, coordinate initiatives, and contribute to a consistent training and coaching approach across both functions.
• Support Team Growth: Help prepare new hires for onboarding, training, and ramp-up as the Sales organization continues to expand.
• Promote Accountability: Encourage a culture of ownership, continuous learning, collaboration, and strong performance.

Qualifications

• An experienced sales leader, trainer, or coach who enjoys developing people and improving team performance.
• Someone who understands that effective training goes beyond delivering information. It requires coaching, reinforcement, and measurable improvement.
• A strong communicator who can motivate, guide, and hold representatives accountable.
• Comfortable working with performance metrics and translating data into actionable coaching strategies.
• Someone who can identify problems, introduce new ideas, and recommend practical improvements.
• Collaborative and adaptable, able to work alongside an existing support team while bringing your own perspective and leadership.
• Hands-on and execution-focused. You're willing to review calls, conduct coaching sessions, facilitate training, and work closely with representatives.
• Comfortable working in a fast-paced DTC environment where processes continue to evolve as the business grows.

Requirements

• 3+ years of sales leadership experience.
• 3+ years of experience in sales training, coaching, learning and development, or sales enablement.
• Proven experience developing training programs, onboarding materials, SOPs, sales playbooks, or coaching frameworks.
• Strong understanding of sales KPIs, conversion rates, AOV, upselling, cross-selling, and performance management.
• Experience in eCommerce, DTC, outbound sales, customer retention, sales recovery, or high-ticket sales environments.
• Excellent English communication and facilitation skills.
• Strong coaching, leadership, and team development capabilities.
• Ability to analyze sales performance and identify opportunities for improvement.
• Shopify or CRM experience is a plus.
• Weekend Availability: Must be willing to work weekends as required by the team's schedule and operational needs.
• Graveyard Shift Availability: Must be comfortable working graveyard (GY) shifts aligned with US business hours.

Benefits

• Competitive Base Salary: Compensation aligned with your experience and qualifications.
• Fully Remote Position: Work remotely and collaborate with a growing team.
• Paid Time Off: Eligible for paid leave benefits after completing 90 days of employment.
• Career Growth Opportunities: Grow alongside Plateful as the Sales organization expands, with opportunities to take on greater responsibilities and contribute to the team's development.