[Hiring] Sales Systems Manager @Credit Acceptance

Role Description

Own the bridge between Sales strategy and technology delivery — translating business and GTM requirements into clear engineering specifications, and serving as the primary conduit between Sales, Product, and Engineering teams. This role ensures our sales tools, workflows, data infrastructure, and request processes support Sales execution at scale, combining deep systems ownership with a consultative, technically fluent approach to partnering across the business.

Key Responsibilities

• Sales Systems Ownership:
  • Serve as the business owner for assigned Sales platforms and represent Sales needs related to enhancements, priorities, and issue resolution.
  • Maintain system priorities and backlogs based on business value, user needs, and operational risk.
  • Evaluate workflows, data, integrations, reporting dependencies, access, and user experience to identify improvement opportunities.
  • Own and maintain general data infrastructure supporting Sales — data models, integrations, and pipelines feeding CRM and analytics tools.
• Request Intake & Triage:
  • Design and own an intake process for Sales requests directed to the Analytics team, ensuring requests are properly scoped, prioritized, and routed.
  • Interface with Engineering to manage the flow of Sales requests — clarifying requirements, tracking status, and ensuring timely delivery.
  • In partnership with the Manager, Analytics & Reporting - serve as the single point of accountability for Sales-originated requests, moving through Analytics and Engineering, reducing duplication and competing asks.
  • Build lightweight documentation, templates, and criteria so Sales stakeholders submit requests with the context technical teams need to act quickly.
• Requirements and Delivery:
  • Partner with Sales stakeholders to understand workflows, pain points, and business needs.
  • Translate business requirements into clear technical specifications, user stories, acceptance criteria, test scenarios, and success measures that engineering teams can act on.
  • Act as liaison between GTM, Product, and Engineering — facilitating communication, managing expectations, and ensuring alignment on priorities, scope, and timelines.
  • Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.
  • Coordinate user acceptance testing, release validation, and post-launch verification.
  • Lead cross-functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non-technical teams.
• Adoption and Performance:
  • Measure adoption, utilization, data quality, user experience, productivity, and business outcomes.
  • Use feedback and performance insights to recommend system and process improvements.
• Business Partnership & Sales Engineering Support:
  • Partner with Sales, Sales Enablement, Analytics, Product, and Engineering teams to support system needs and business priorities.
  • Bring a consultative mindset to stakeholder engagements — diagnosing root problems rather than just fulfilling requests, and guiding teams toward scalable solutions.
  • Track and communicate key requests, risks, dependencies, decisions, and delivery status.
  • Translate technical considerations and tradeoffs into clear business recommendations, and vice versa.
  • Provide technical/sales engineering support as needed — helping Sales understand and articulate product and tooling capabilities internally and to customers.

Qualifications

• 10+ years of project management experience, ideally spanning technical and Sales/GTM environments.
• Bachelor’s degree in information systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Strong working knowledge of general data infrastructure — databases, data pipelines, integrations, and how data flows between CRM, data warehouse, and analytics/reporting tools.
• Significant experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.
• Demonstrated experience translating business needs into technical requirements and partnering with engineering teams through testing, release, and adoption.
• Experience designing or managing intake/triage processes for cross-functional requests (e.g., analytics, engineering, or IT request queues).
• Experience with CRM, workflow, or comparable enterprise platforms.
• A consultative mindset and approach — able to build trust with stakeholders, ask the right questions, and guide decisions rather than simply execute requests.
• Strong communication, problem-solving, prioritization, documentation, and stakeholder management skills.
• Proven ability to act as a conduit between technical and business teams, flexing between engineering depth and executive-level business framing.
• Ability to travel up to 25% based on business needs.

Preferred Qualifications

• Experience as a product owner, platform owner, business systems analyst, Sales Operations systems partner, or sales engineer.
• Experience with intake/ticketing tools (Jira, ServiceNow, or similar) to manage request pipelines.
• Experience with Power Platform, APIs, workflow automation, or modern cloud-based data environments.
• Experience supporting distributed or field-based Sales organizations.
• Experience in automotive finance, consumer lending, financial services, or another regulated industry.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision and many nonstandard benefits that make us a Great Place to Work.

Expectations

• Remain compliant with our policies processes and legal guidelines.
• All other duties as assigned.
• Attendance as required by department.