[Hiring] Sales Support Specialist @New Era Technology

Role Description

As a Sales Support Specialist, you will play a key role in supporting our sales team by ensuring quotes, renewals, and procurement requests are processed accurately and efficiently. You’ll work closely with sales, vendors, and internal teams to help deliver a seamless experience for our customers while keeping sales operations running smoothly.

• Provide day-to-day administrative and operational support to the sales team.
• Prepare and process customer quotes, orders, renewals, and associated documentation.
• Manage license agreements, subscriptions, and license renewals through ConnectWise.
• Coordinate procurement activities, including ordering, receipting, and product delivery.
• Monitor stock levels, track stock movements, and assist with stock takes as required.
• Liaise with suppliers to track orders, manage backorders, and maintain strong vendor relationships.
• Assist customers and internal teams with warranty claims and product-related inquiries.
• Maintain accurate customer, agreement, and sales activity records within ConnectWise.
• Escalate pricing, delivery, or service issues to the relevant Account Manager.
• Stay informed on current technologies, products, and industry trends.
• Perform other duties as required to support the sales and operations teams.

Qualifications

• 2+ years of experience in Sales Support or similar role.
• Experience preparing quotes, renewals, and processing orders.
• Strong Microsoft Office and CRM/system skills.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Able to manage priorities and meet deadlines.
• Proactive, reliable, and a strong team player.
• Good problem-solving and numerical skills.
• Willing to learn and grow.
• IT industry exposure is a bonus.
• Relevant qualifications or vendor certifications are advantageous.

Requirements

• Remote work setup.
• Monday to Friday, 8:00AM-5:00PM Australian Time.

Benefits

• Day 1 HMO + 1 free dependent.
• Health and Wellness Reimbursement Benefits.
• Sunlife Group Insurance.
• Company Salary Loans.
• Government contributions.
• Assistance with government loan payments.
• 13th month pay.
• Night differential pay.
• Holiday pay (for hours worked on holidays).
• Mandated Leaves.
• Work equipment provided.