[Hiring] Sales Solutions Architect @HERE

Role Description

The HERE Business & Solution Architecture team helps customers achieve their business objectives through the use of HERE products and services. As a Strategic Accounts Sales Solution Architect, you will work directly with HERE's largest and most complex customers to understand business and technical requirements, design solutions, validate architectures, and help customers successfully adopt HERE technologies.

You will partner closely with Account Executives, Product Management, Engineering, Professional Services, Customer Success, and customer technical teams throughout the sales cycle. Success in this role requires a strong combination of technical knowledge, customer-facing communication skills, solution design capabilities, and the ability to navigate complex customer environments.

This role is ideal for someone who enjoys solving complex customer problems, is comfortable operating in ambiguous situations, and approaches customer engagements with curiosity and a partnership mindset. Successful candidates are energized by learning new domains, asking thoughtful questions, and working collaboratively with customers to define the best path forward when requirements, solutions, or outcomes are not always clearly defined.

Responsibilities

• Customer Engagement & Technical Discovery
  • Serve as a trusted technical advisor and collaborative partner during customer engagements.
  • Lead technical discovery workshops to understand customer business objectives, solution requirements, operational workflows, and success criteria.
  • Demonstrate curiosity by asking thoughtful questions and helping customers clarify needs.
  • Identify technical challenges, integration requirements, risks, and dependencies.
  • Document customer requirements and translate them into actionable technical recommendations.
  • Collaborate with account teams to define solutions that address business and technical objectives.
• Solution Design & Architecture
  • Design end-to-end solution architectures using HERE APIs, SDKs, platform services, map content, and partner technologies.
  • Create and present architecture diagrams, technical workflows, integration approaches, and solution recommendations.
  • Evaluate multiple solution options and provide guidance on technical tradeoffs and best practices.
  • Support customer architecture reviews and technical decision-making activities.
  • Define implementation assumptions, dependencies, scalability considerations, and operational requirements.
  • Work with Product, Engineering, and Services teams to validate solution feasibility.
• Technical Validation & Demonstrations
  • Lead product demonstrations, technical workshops, evaluations, and proof-of-concept activities.
  • Develop validation plans that establish clear objectives, success criteria, and measurable outcomes.
  • Work hands-on with customer teams to validate proposed solutions.
  • Troubleshoot technical issues during evaluations and coordinate with internal teams.
  • Produce customer-facing deliverables including architecture documents and implementation guidance.
  • Help customers make informed technical decisions by clearly communicating options and risks.
• Strategic Account Support
  • Support strategic account teams by partnering with customers to understand their business challenges.
  • Contribute technical insights to account planning activities and customer roadmap discussions.
  • Partner with Product, Engineering, Professional Services, and Customer Success teams.
  • Help identify expansion opportunities by understanding customer business priorities.
  • Support competitive evaluations by articulating HERE's technical strengths.
  • Contribute to technical win strategies through discovery and validation.
• Risk Identification & Solution Readiness
  • Identify integration, data, performance, security, and operational risks early in the sales process.
  • Validate assumptions and help customers understand implementation considerations.
  • Document open technical questions, risks, dependencies, and mitigation plans.
  • Support smooth transitions from presales to implementation through clear technical documentation.
  • Help create clear technical decision paths that reduce uncertainty.
• Collaboration & Continuous Improvement
  • Represent customer requirements, feedback, and market insights to Product and Engineering teams.
  • Contribute reusable technical assets such as reference architectures and best practices.
  • Share lessons learned and technical expertise across the organization.
  • Stay current on HERE products, industry trends, cloud technologies, and competitive solutions.
  • Participate in team initiatives that improve technical readiness and solution delivery.

Qualifications

• 5+ years of experience in a customer-facing technical role.
• Experience designing and validating enterprise software solutions.
• Strong understanding of APIs, web services, cloud technologies, and modern software architectures.
• Experience leading technical discovery, solution design, evaluations, workshops, or proof-of-concept engagements.
• Ability to communicate effectively with both technical and business stakeholders.
• Experience working with cross-functional teams.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities while supporting complex customer engagements.
• Bachelor's degree in a related technical field or equivalent practical experience.

Preferred Qualifications

• Experience supporting strategic, enterprise, or large-account customers.
• Experience with location technologies, mapping, GIS, routing, navigation, mobility, logistics, retail, transportation, supply chain, or related industries.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Experience integrating APIs, SDKs, or enterprise platforms into customer applications.
• Familiarity with data architectures, system integrations, and modern application development practices.
• Programming or scripting experience in JavaScript, Python, Java, or similar languages.
• Experience creating technical demonstrations and customer-facing architecture presentations.
• Experience working with geographically distributed teams.

Benefits

• Health (Medical/Dental/Vision) insurance.
• Retirement savings plans.
• Paid time off & leave policies.

Company Description

HERE Technologies is a location data and technology platform company. We empower customers to achieve better outcomes, from helping businesses optimize operations and assets to enabling smarter decisions through location intelligence.

At HERE, we help customers solve complex business challenges through technology, data, and innovation.