[Hiring] Sales & Service Support Coordinator @Secure IQ Services

Role Description

We’re looking for a highly organised and relationship-focused Sales Support Coordinator to join a fast-paced and established Australian business as it enters its next stage of growth. You’ll sit at the centre of the customer and order journey — helping new clients get onboarded, coordinating product options and quotes, managing orders through to production, and making sure customers receive a consistently high level of service. This is not simply an administrative role.

• You’ll be trusted to take ownership of day-to-day order processing and customer coordination.
• Solve problems, follow up proactively and make sure nothing falls through the cracks.
• You’ll initially work closely with the company’s founders and, as the sales team expands, provide ongoing support to the wider business development team.

Qualifications

• Excellent spoken and written English.
• Previous experience in customer support, order administration, sales support or B2B coordination.
• Strong organisational skills and attention to detail.
• Warm, confident and professional communication skills.
• Ability to build rapport and communicate effectively with different types of customers.
• Strong follow-through — you take responsibility for tasks and make sure they get completed.
• Comfortable researching questions and finding the right answer rather than guessing.
• Good judgement about when to handle something independently and when to escalate.
• Comfortable working in a growing business where responsibilities may evolve over time.
• Reliable high-speed internet and a suitable remote-working setup.

Requirements

• Manage the day-to-day order processing pipeline from confirmed product selection through to production handoff.
• Support the onboarding of new clients and help create a smooth experience from initial enquiry through to confirmed order.
• Prepare product options, quotes and onboarding information for clients.
• Develop strong knowledge of the company’s product range, fabrics and options so you can confidently handle routine customer questions.
• Coordinate with the founders on product decisions and higher-value accounts when required.
• Keep customers updated and ensure enquiries and orders are followed through reliably.
• Support the wider sales team with quotes, product options and lead administration as the team grows.
• Build strong relationships with customers across a diverse range of industries.

Benefits

• Competitive fixed monthly salary.
• Work remotely with an established Australian business.
• Direct exposure to the founders and the opportunity to learn how a growing business operates.
• Take real ownership of the customer and order journey.
• Build experience across customer support, sales operations and order coordination.
• Grow with the role as the company's sales team expands.
• Training and ongoing support from SecureIQ.
• Access to future opportunities across the SecureIQ client network.
• Join a growing community of ambitious professionals.