[Hiring] Customer Service & Appointment Coordinator @SmartScale360

Role Description

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business. This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.

• Contact new and existing leads through phone, text, and email
• Follow up with leads and schedule or confirm appointments for the sales team
• Maintain consistent customer communication and provide professional assistance
• Respond to customer inquiries and escalate concerns when necessary
• Document all customer interactions and follow-up attempts accurately in the CRM
• Update customer information, appointment status, notes, and follow-up dates
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs
• Maintain accurate records and support an organized and efficient lead management process

Qualifications

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles
• CRM experience strongly preferred
• Excellent verbal and written English communication skills
• Comfortable making outbound calls and communicating through text and email
• Strong organizational and multitasking skills
• Excellent attention to detail and accuracy
• Dependable, proactive, and able to work independently
• Customer-focused with a professional communication style

Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, backup device, and reliable power source
• Work Environment: Professional, quiet, and suitable for customer communication

Benefits

• 10 Days PTO
• Annual Appraisal
• Healthcare Benefits
• Career Growth Opportunities
• Permanent remote work
• Competitive salary
• Training and development
• Work with established U.S.-based businesses
• Supportive and collaborative remote team

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work based on client operational needs
• Shift: Must be flexible to work U.S. hours

If you're organized, customer-focused, and confident in handling calls, follow-ups, and appointment scheduling, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360.

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.