[Hiring] Sales Resource Representative @Henry Schein

Role Description

This position is responsible to assist in a range of sales related activities and customer support to help Henry Schein’s sales representatives in the US Distribution Group, increase customer engagement, grow sales, increase territory sales, and close new opportunities. This role supports all Field Sales Consultants (FSC), Regional Managers (RM) and Regional Sales Managers (RSM) across the US, performing key responsibilities in accordance with best practices to ensure a streamlined consistent experience for our customers and TSMs. The Sales Resource Specialist position regularly calls customers within assigned territory, to inform about current promotional product offers and suggest new products and technologies, utilizing consultative sales techniques.

Qualifications

• Advanced proficiency in systems including E-System, Siebel, Data Warehouse, Dental Exec, Salesforce, Advanced Excel Knowledge, Thrive App (CMS)
• Strong Dental product and department process knowledge
• Strong verbal and written presentation and communication skills
• Ability to prioritize multiple tasks
• Customer service oriented and ability to work with and resolve complex issues
• Previous knowledge of sales practices and customer service expectations
• SalesForce experience preferred
• Intermediate Excel knowledge
• Self-motivated

Requirements

• Provides highest level of service for both internal and external customers on Conversions, HSPAs, Custom Quote, Pricing
• Helps customers find Henry Schein resources to benefit their business
• Fields questions regarding current sales programs and takes specific action(s) as required
• Calls customers assigned to territory and may provide information related to current promotional product offers
• In partnership with the FSC, helps with negotiating competitive pricing with customers
• Places customer orders over the phone and closes sales transactions
• Evaluates inbound leads and creates appointments with the customer for the outside salesperson as applicable
• Calls partnered Field Sales representatives to keep abreast of sales and changes that take place in the accounts
• Responsible for remaining aware and knowledgeable of promotional programs, competitive products, and merchandising-marketing practices
• Attends vendor product training sessions, and learns product details and key selling points of products and technologies
• Conducts customer facing activities including delivering HSPA + customer quotes and answering any questions
• Ensures the customer has a positive & brand-reinforcing experience with the implementation of selected subscription-based services
• Is the primary contact for the customer regarding all aspects of enrollment & implementation of offering
• Documents all pertinent info related to enrollment and implementation status within Salesforce
• Forwards promotional information, including material developed by Marketing, to customers by mail or fax
• Handles inbound customer calls, as necessary
• Monitors to ensure that all Team Schein Members responsible for implementation of selected offerings are operating in a customer-centric manner
• Oversee small projects
• Uses available data, CRM, and other platforms to monitor and address customer experience

Benefits

• Travel typically less than 5%
• Work from home office environment
• No special physical demands required

Company Description

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com . Any other format is not genuine.

Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website.

Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.