[Hiring] Sales Operations Specialist @NWN Carousel

Role Description

The Sales Operations Specialist role is responsible for assisting with sales orders.

• Work with Sales to help with Opportunity management in SalesForce to keep info updated for forecasting requirements that roll up to executive management on a weekly basis.
• Support of a “primary territory”, but may also be asked to support another area anywhere in the US.
• Review weekly the SalesForce reports to ensure supported territory deals are updated.
• Assist Sales/Pre-sales in supporting the use of SalesForce reports.
• Actively work with Sales Support – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
• Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.
• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
• Frequent interaction with sales, presales, finance and service delivery.
• Working understanding of the Order Process, ensuring when quotes are built all content is captured and orders are submitted in a timely manner.
• Other responsibilities as assigned.

Qualifications

• 4 – 10 years’ experience in the IT industry
• Possesses a Sales DNA and understands how to positively impact Sales Velocity.
• Product and recurring bookings experience is preferred or proven knowledge in other positions.
• Skills working with SalesForce, with Sales/Pre-sales in forecasting/quoting position.
• Knowledge of vendor partner programs and processes.
• NetSuite, Salesforce, Excel, Word, Outlook and PowerPoint experience.
• Thorough knowledge of the NWN Opportunity to Cash process or ability to quickly learn.
• Excellent communication skills.
• Excellent problem solving/dispute resolution skills required.
• OEM relationship experience (Preferred).
• Knowledge of sales cycles and commission (Preferred).
• Knowledge of how Account Executives are motivated and comfortable working with Account Executives (Preferred).
• Project management skills (Preferred).
• Time and priority management skills (Preferred).
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Requirements

• Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.
• Travel: Occasional
• Requires Overtime - Occasional

Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance.
• 401(k) with company match.
• Unlimited PTO and paid company holidays.
• Hybrid/remote work options.
• Paid bonding leave for eligible employees.
• Employee discounts and access to our Employee Assistance Program (EAP).
• Additional offerings including accident, critical illness, long-term care, and hospital indemnity coverages.
• Legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.