[Hiring] Sales Operations Executive @J.D. Power

Role Description

To enable our commercial teams to operate as effectively as possible. This includes providing guidance and support, ensuring governance and compliance across core business processes, and maintaining and auditing customer data within our core business systems. These activities ensure accurate reporting of commercial information and support the effective delivery of products and services to our customers in accordance with their contractual terms.

In this role, you will:

• Provide governance and auditing of CRM information to ensure the minimum data required is captured – rejecting incidents that do not meet these standards – so opportunities can be invoiced and provisioned.
• Support Sales and Finance by collecting and monitoring product usage stats at a transactional level - in order to raise automated and manual transbilling records – so customers can be invoiced in line with their contract.
• Provide commercial support and guidance for non-standard customer contracts ensuring data is correct.
• Product fulfilment of customer purchases – liaising with relevant teams (e.g. Application Support) where required.
• Provide governance of AMS data to ensure customers are receiving the correct products and services and that access has been provisioned on time and/or terminated in-line with cancellation dates.
• Support the commercial leadership teams to ensure that Accounts and Opportunities are assigned correctly.
• Support the Salesforce and KPI teams by re-opening opportunities and correcting opportunity fields where required for financial reporting.
• Creation of reports and dashboards that support the commercial teams to manage their customers (e.g. upcoming renewals, overdue opportunities, win backs, cancellation reports).
• Support the renewal process for all customers – including price notification letter analysis - looking at Price increases and contact allocation - for PNL’s to be delivered correctly in line with company t&c’s.
• Provide usage statistic reports for products where internal users are unable to view or run their own.
• Collect/run monthly usage stat reports out of local access management systems – storing in a central area for internal users to access.
• Implement changes to processes and procedures to increase efficiency and productivity.
• Assess and escalate high impact issues to the SOM.
• Support the business in the testing and roll out of new applications and enhancements.
• Creating and updating best practice documentation.

Qualifications

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• High level of compliance and attention to detail
• Strong teamwork and influencing skills
• Customer-centric approach
• Educated to degree level or equivalent
• Fluent in English

Preferred Qualifications

• Other European languages desirable

Benefits

• Flexible work arrangements
• Opportunities for learning and development
• A culture centered on core values

Company Description

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

• We power our customers’ success.
• We are innovative, collaborative, and grounded in data.
• We make things easy.
• We get it done.
• We start with trust and prove it every day.