[Hiring] Sales Operations Associate @AirLife

Role Description

The Sales Operations Associate is a key member of the commercial operations team, responsible for supporting sales effectiveness, contract management, and compliance activities. In this role, the Sales Operations Associate will manage excel databases/contract repositories, and charge back reconciliation.

Qualifications

• Exceptional organizational skills, meticulous attention to detail.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong analytical background.
• Ability to thrive in a fast-paced environment, ensuring operational accuracy and consistency across the sales process, contract execution, and reporting.
• 1-3 years of Customer Service or Sales Operations experience.
• Sales reporting and/or Finance background preferred.
• Bachelor’s degree required.
• Travel as the business needs.

Requirements

• RFI/RFP Management
• Track, manage, and complete Requests for Information (RFIs) and Requests for Proposal (RFPs) in collaboration with cross-functional stakeholders.
• Ensure timely and accurate submission of all RFI/RFP documents, maintaining brand consistency and compliance with company standards.
• Develop and maintain a centralized database of prior submissions to streamline future responses.
• Contract Lifecycle Management
• Oversee the full contract cycle, including review, execution, and implementation across all applicable systems and departments.
• Ensure contracts are accurately reflected in sales systems, pricing databases, and other operational tools.
• Collaborate with internal teams to ensure contract compliance and renewal tracking.
• GPO Membership Maintenance
• Manage and maintain membership data for a single Group Purchasing Organization (GPO).
• Ensure timely updates, accurate roster alignment, and seamless communication between internal and external stakeholders.
• Prepare reports and summaries to track GPO performance and membership changes.
• Compliance & Reporting
• Run regular compliance reports to identify and resolve discrepancies across contracts, pricing, and memberships.
• Develop analytical insights from compliance and performance data to support strategic decision-making.
• Maintain detailed documentation for audits and internal review processes.
• Chargeback & Administrative Fee Processing
• Support chargeback validation and processing to ensure accuracy and timely resolution of discrepancies.
• Assist in administrative fee payout reporting, ensuring correct calculations and transparency.
• Coordinate with finance and sales teams to align on payment timelines and issue resolution.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) plan.
• Paid time off and paid holidays.
• Bereavement leave.
• Employee Assistance Program resources.
• Medical leave benefits, subject to applicable eligibility requirements.
• Certain positions may also be eligible for bonus, commission, or other incentive compensation.