[Hiring] Sales Operations Analyst @US Green Building Council

Role Description

As the Sales Operations Analyst, you'll have the opportunity to make a meaningful impact by supporting the commercial operations of USGBC and GBCI. In this role, you'll transform commercial data and business needs into reliable analysis, actionable insights, and effective Salesforce workflows that support sales efficiency and effectiveness.

• Support Market Leads, Account Management teams, and leadership with pipeline, forecasting, account coverage, customer retention, expansion, and partner performance reporting.
• Perform business analysis to define Salesforce requirements, test workflows, and support the adoption of approved commercial processes.
• Support global sales operations across all regions by establishing consistent reporting practices, improving data quality, and providing accurate commercial insights.
• Report to the director of sales operations and work closely with various teams to support sales success across all global regions and markets.
• Help standardize commercial data, reporting, and business processes while supporting regional teams with their operational and analytical needs.

Qualifications

• A minimum of three years of experience in sales operations, revenue operations, commercial analytics, or business analysis supporting customer-facing teams.
• At least two years of hands-on experience with Salesforce reporting and commercial workflows.
• Demonstrated experience developing reports and dashboards, improving data quality, conducting user acceptance testing, and supporting business-process adoption.
• Experience independently producing sales or business performance analysis and communicating findings to nontechnical stakeholders.
• Working experience with Salesforce reporting and commercial workflows.
• Experience gathering and documenting business requirements, mapping processes, and defining acceptance criteria.
• Experience supporting sales operations, commercial reporting, or business analysis for teams operating across multiple regions.
• Familiarity with SQL or other data querying methods used for business reporting and analysis.

Requirements

• Bachelor's degree in business administration, finance, economics, business analytics, information systems, statistics, or a related field required.
• Advanced degree in business analytics, information systems, business administration, or a related discipline preferred.
• Proficiency with Salesforce CRM, including reporting, dashboards, account and contact management, lead and opportunity workflows, and data quality monitoring.
• Advanced proficiency with Microsoft Excel, including pivot tables, Lookup functions, data validation, data reconciliation, and reporting analysis.
• Experience with Microsoft Power BI, Tableau, or comparable business intelligence and data visualization tools.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Outlook, Teams, and SharePoint.

Benefits

• Competitive compensation.
• 401(k) with employer matching.
• Professional development reimbursement.
• Healthcare plan through Cigna covering medical, dental, vision, and prescription drugs.
• Generous paid time off, including 12 paid holidays and 9 paid personal sick days.
• 6 weeks paid renewal leave after 7 years of continuous service.