[Hiring] Sales Operations Analyst @Globalfy

Role Description

We’re looking for a highly organized, analytical, and tech-savvy Sales Operations Analyst – AI & Lead Management to help us make sure valuable sales opportunities never fall through the cracks. Your role will be to provide the human layer behind our AI sales agent, Jessica, who handles a high volume of lead conversations every day.

• Monitor and review conversations between inbound leads and Jessica.
• Identify buying signals, high-intent leads, valuable opportunities, and conversations requiring human intervention.
• Escalate qualified and high-priority opportunities to Sales quickly.
• Route leads to the appropriate salesperson according to predefined criteria.
• Continuously monitor HubSpot to identify leads and opportunities requiring action.
• Ensure important opportunities don't get lost due to delays or incorrect routing.
• Review and help evaluate the quality of MQLs generated by Marketing.
• Provide feedback on lead quality, sources, campaigns, patterns, and conversion potential.
• Identify cases where Jessica missed a buying signal or misunderstood a lead.
• Provide clear and structured feedback to the team responsible for developing and improving Jessica.
• Identify recurring patterns, objections, questions, and problems across lead conversations.
• Help improve qualification criteria, prompts, routing rules, workflows, and sales processes.
• Maintain strong CRM hygiene in HubSpot.
• Use HubSpot tools to monitor and prioritize leads.
• Utilize AI tools to analyze conversations and increase productivity.
• Look for opportunities to reduce repetitive manual work through AI and automation.
• Collaborate daily with Sales, Marketing, and the teams responsible for our AI agents.

Qualifications

• Previous hands-on experience in sales, pre-sales, SDR/BDR, inside sales, e-commerce sales, or sales operations.
• Strong understanding of how a sales funnel works, including leads, MQLs, qualification, opportunities, follow-ups, pipeline stages, and conversion.
• Hands-on experience using HubSpot in a sales environment.
• Ability to work with a high volume of leads while staying organized.
• Strong analytical and critical-thinking skills.
• Ability to recognize buying signals and understand when a salesperson needs to take over a conversation.
• High attention to detail without sacrificing speed.
• Strong sense of urgency and ownership.
• Ability to follow lead-routing rules and operational processes consistently.
• Strong technology skills and the ability to learn new systems quickly.
• Experience using ChatGPT or other AI tools as part of your daily workflow.
• Strong written communication skills.
• Professional fluency in Portuguese.

Requirements

• Experience with HubSpot as part of daily commercial routine.
• Comfortable working with contacts, deals, activities, properties, lists, lead qualification information, and reports.

Benefits

• Thoughtful benefits package designed to support well-being and professional journey.
• Inclusive and dynamic work environment.

Schedule

Mon - Fri 9:00 am - 5:00 pm (East-time). The position is full-time, requiring availability every working day between 9 am and 5 pm EST.