[Hiring] Sales Lead @HireLATAM

Role Description

Our Client is seeking an upbeat, competitive, and persistent Remote Sales Lead / Membership Advisor to own the remote sales funnel (lead generation → trial booking → show-up confirmation → membership enrollment). Reporting directly to the Center General Manager and executive leadership, this professional will execute high-volume outbound phone calls (50+ daily), texts via Podium, and emails to convert parent inquiries into active memberships. By working closely with in-center front desk teams, reading daily After Action Reports (AARs), resolving objections, and enrolling families into Glofox, this team member ensures no prospective lead or trial family falls through the cracks.

Key Responsibilities

• Speed-to-Lead & High-Volume Outbound Cadence:
  • Contacts new web and ad leads via phone calls, Podium text messages, and emails within minutes during open sales hours to book trial classes.
  • Executes a strict multi-touch follow-up cadence (Days 1, 3, 8, 12, 20, 45, and 75) for all open leads, executing 50+ outbound phone calls daily alongside customized texts and voicemails.
  • Confirms scheduled trial bookings the day prior to elevate trial show rates, and rapidly rebooks no-show prospects.
• Post-Trial Conversion & Membership Closing:
  • Reviews daily center After Action Reports (AARs) to identify non-closing trial families and conducts follow-up calls within 24 hours.
  • Addresses common parent objections (spouse decisions, schedule conflicts, program comparisons) using an assertive, consultative closing approach.
  • Processes month-to-month and 6-month membership enrollments directly within Glofox—applying promotion rules, confirming jersey sizes, and scheduling class times.
  • Leads win-back campaigns targeting past trials and end-of-month leads, while supporting member retention and save calls as requested.
• CRM Hygiene, Telemetry & Cross-Functional Operations:
  • Maintains real-time accuracy across Glofox (CRM/billing), Podium, sales tracker spreadsheets, and internal knowledge bases (Lighthouse).
  • Submits comprehensive daily End-of-Day (EOD) reports in Slack covering call volume, completed cadence steps, booked trials, conversions, and follow-up pipelines.
  • Clears Podium text inboxes daily, routing member-service inquiries to in-center management while retaining sales communications.
  • Participates in bi-weekly all-hands sales meetings, collaborating with center directors, assistant managers, and coaching staff.

Qualifications

• 2+ years of successful phone sales or inside sales experience with direct closing accountability (experience in B2C sales, fitness memberships, education, or subscription services strongly preferred).
• Demonstrated track record executing high-volume outbound calling (50+ calls daily) and multi-channel text/email follow-up cadences.
• Strong ability to navigate parent objections, assume the sale confidently, and guide families toward enrollment decisions.
• Hands-on experience working with CRM platforms (Glofox, HubSpot, Salesforce), messaging platforms (Podium), Slack, and Google Workspace (Sheets tracker).
• Warm, fluent, and persuasive spoken and written English skills to connect empathetically with North American parents and center leadership.
• Full availability to work 40 hours per week on US Pacific Time (PT), including weekday late mornings/evenings and weekend shifts (Saturday/Sunday) to engage families during peak reachable hours.
• High-performance personal computer, HD webcam, noise-canceling headset, dedicated quiet home workspace, and enterprise-grade high-speed internet connection.

Preferred Qualifications

• Direct sales experience within children's enrichment, sports academies, tutoring, gyms, or membership-based businesses.
• Hands-on experience using Glofox, Podium, Homebase, or Looker reporting dashboards.
• Conversational or fluent Spanish language skills to support bilingual parent demographics.
• Direct parenting experience or professional experience working with youth programs.

Application Disclaimer: Please Read Before Proceeding

• To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
• Voice/Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
• Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.
• To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications.
• All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.