[Hiring] Sales Engineer @DMI

Role Description

DMI, LLC is seeking a Sales Engineer to join us. You are the technical spine of the sales motion — supporting the direct, channel, and customer success teams from the first discovery call through the signed contract and a clean handoff to delivery. You will translate complex enterprise mobility requirements into scoped, priced, winnable solutions across the full service catalog, and demonstrate MyServe, our ServiceNow-based management platform, to technical and executive audiences. One Sales Engineer supports the entire commercial team, so range matters: TEM analytics one day, depot logistics flows the next, a carrier integration architecture the day after.

Duties and Responsibilities:

• Discovery and solution design: Lead technical discovery with enterprise prospects; map requirements across the service catalog — expense management, bill pay, procurement, depot logistics, service desk, and asset disposition — into a coherent solution architecture.
• Platform demonstrations: Own and deliver MyServe demonstrations tailored to the audience — portal workflows and analytics for operators, integration architecture (UEM, ITSM, HR, AP/ERP, carrier feeds) for technical evaluators.
• Proposal and bid support: Build the technical volumes of proposals and RFP responses; work within an AI-assisted bid operations process; own solution accuracy — every scoped commitment must be deliverable.
• Pricing support: Scope solutions against the governed pricing framework (service-line rate card, volume tiers, pass-through policy) and support deal-level validation with the pricing function.
• Channel enablement: Equip channel partners and carrier-channel sellers with technical collateral, demo environments, and deal-specific solution support.
• Transition to delivery: Author the solution handoff for won deals — scope, assumptions, integration requirements, onboarding plan — and stay engaged through onboarding to protect first-value timelines.
• Customer expansion support: Partner with Customer Success Managers on technical discovery for cross-sell opportunities within existing accounts.

Operating Environment

• A documented Growth Operating Model defines deal flow, stage gates, and your role at each stage.
• Formula-based incentive compensation tied to bookings the role supports — documented targets, transparent payout.
• You support one Account Executive, one Channel Sales Lead, and a customer success team — a focused, senior commercial unit, not a call center.

What Success Looks Like — First Year

• Technical win themes and demo standards established for each service line within 120 days.
• Every qualified pursuit carries a documented solution architecture and pricing-framework-validated scope.
• Won-deal handoffs accepted by delivery without rework.
• Channel partners equipped with a repeatable demo kit and technical FAQ.

Qualifications

• Bachelor's degree preferred.
• 3 - 5+ years in pre-sales engineering, solution consulting, or solution architecture for managed services, SaaS, or enterprise IT services.
• Demonstrated ability to run technical discovery and design multi-service solutions for large enterprises.
• Strong demonstration and presentation skills for both technical and executive audiences.
• Working knowledge of enterprise mobility and telecom ecosystems: carriers and carrier billing, UEM/MDM platforms, ITSM tools, device lifecycle logistics.
• Experience building technical proposal content under deadline in competitive pursuits.

Requirements

• ServiceNow platform experience (administration, workflows, or solution consulting); ServiceNow CSA or similar certification.
• Domain depth in Telecom Expense Management, Managed Mobility Services, or IT asset disposition.
• Experience supporting both direct and channel sales motions.
• Familiarity with integration patterns: REST APIs, file-based carrier feeds, SSO/identity, ERP/AP connectors.
• Must be a U.S. Citizen.

Benefits

• Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development: Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.