[Hiring] Sales Engineer @NICE

Role Description

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value.

• Lead discovery and solutioning.
• Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Tell compelling stories.
• Deliver customized, high-impact demos and presentations that paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs.
• Craft creative, differentiated responses that make NiCE stand out.
• Drive POVs.
• Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
• Stay sharp on the competitive landscape.
• Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Upskill others.
• Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI.

Qualifications

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape.
• Proven track record delivering best-in-class solutions with strong work examples.

Requirements

• Strong JavaScript programming and scripting skills.
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
• Experience with enterprise SaaS architecture, APIs, and integrations.
• Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools.
• Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Opportunity to learn and grow every day.