[Hiring] Sales Effectiveness Coach @RELX

Role Description

Are you passionate about helping sales professionals build the skills, knowledge, and confidence needed to succeed? Do you enjoy coaching, mentoring, and creating learning experiences that improve sales effectiveness and accelerate employee development?

The Sales Effectiveness Coach serves as a trusted coach and consultant to sales professionals, helping them develop the knowledge, skills, and behaviors needed to be successful in customer-facing roles. This role partners closely with Sales Leadership to identify development needs and deliver coaching focused on:

• Business knowledge
• Product and solution understanding
• Sales skills
• Messaging
• Business conversations
• Role readiness

The Sales Effectiveness Coach designs and delivers learning experiences, develops training content and assessments, facilitates practice activities and role plays, and provides coaching to support onboarding and ongoing employee development. This role also contributes to training programs, learning-path development, and new-hire boot camps while helping reinforce consistent sales frameworks and best practices across the organization. The role supports both Insurance and Healthcare businesses and is focused on broad coaching and business effectiveness rather than narrow insurance-specific expertise.

Responsibilities

• Partner with Sales Leadership to identify coaching and development needs related to sales skills, business knowledge, product understanding, systems, processes, and customer engagement.
• Design, develop, and deliver training sessions, workshops, practice activities, and on-demand learning content.
• Create and maintain assessments that evaluate knowledge retention, skill development, and readiness milestones.
• Facilitate role-play exercises, coaching sessions, and practice scenarios that help employees strengthen sales effectiveness and customer-conversation skills.
• Develop learning materials, presentations, sales scripts, guides, and supporting resources that reinforce key concepts and best practices.
• Support onboarding and ongoing employee development through customized coaching plans and structured learning experiences.
• Attend sales training events and collaborate with stakeholders to create supplemental learning experiences that reinforce new concepts, messaging, and product knowledge.
• Participate in customer-facing call observations and provide documented coaching feedback to employees and leaders.
• Contribute to the development, maintenance, and governance of training content, learning paths, and enablement resources.
• Support the planning, development, and facilitation of new-hire boot camps and other learning events.
• Help establish and measure training effectiveness through assessments, feedback, and learning metrics.
• Partner with stakeholders across the business to continuously improve training programs and employee development initiatives.
• Travel as needed to support training events, boot camps, national meetings, customer advisory activities, and other business initiatives.

Qualifications

• Bachelor's degree in Marketing, Human Resources, Business, or a related field.
• 5+ years of experience in an Account Manager, sales, or related customer-facing role with demonstrated success.
• 4+ years of experience in sales coaching, sales training, learning and development, or a related enablement function.
• Experience coaching and developing sales professionals.
• Experience creating and delivering training programs, learning content, assessments, and role-play activities.
• Strong understanding of sales processes, sales methodologies, and effective coaching practices.
• Excellent presentation, facilitation, communication, and relationship-building skills.
• Ability to partner effectively with leaders and stakeholders across multiple functions.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.