[Hiring] Sales Development Team Lead @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a growing company focused on driving business growth through high-performing sales and appointment-setting operations. As the company continues scaling, they are seeking a Business Development Manager to lead and support a team of appointment setters while optimizing sales workflows, team performance, and operational efficiency.

The Sales Development Team Lead will lead and manage a team of appointment setters, ensuring strong performance, consistent follow-through, and adherence to established sales processes. This role combines team leadership, sales operations management, coaching, and workflow oversight to help improve appointment conversion rates and overall sales efficiency.

Key Responsibilities

• Team Leadership & Management
  • Manage and support a team of 3–5 appointment setters.
  • Conduct daily standups to align priorities, goals, and team performance expectations.
  • Audit calls to ensure communication quality, professionalism, and adherence to company standards.
  • Monitor inboxes, Slack communications, and calendars to maintain organization and timely follow-up.
  • Provide ongoing feedback, support, and development opportunities for team members.
• Sales Operations & Performance Management
  • Ensure strong appointment conversion rates and follow-up consistency across the team.
  • Track KPIs including speed-to-lead, appointments booked, and follow-up efficiency.
  • Prepare and maintain sales performance reporting for leadership.
  • Manage reschedules, cancellations, and no-show workflows proactively to optimize appointment flow.
• Process & System Oversight
  • Ensure appointment setters follow company processes, policies, and operational standards.
  • Oversee CRM systems and appointment management workflows, including GHL.
  • Maintain accurate pipeline tracking, reporting, and record organization.
  • Identify and implement workflow improvements to improve efficiency and appointment quality.
• Training & Development
  • Coach team members on sales communication, messaging, and follow-up best practices.
  • Support skill development and performance improvement initiatives across the team.
  • Help create a structured, accountable, and high-performing sales environment.

Qualifications

• 3+ years of experience in sales, business development, team leadership, or related roles.
• Experience managing appointment-setting teams and improving sales performance metrics.
• Experience working with CRM systems, preferably GHL.
• Familiarity with communication and workflow tools such as Slack, email, and calendar management systems.
• Excellent verbal and written English communication skills.
• Strong leadership, coaching, and team management abilities.
• Strong organizational and multitasking skills.
• Ability to manage multiple workflows, priorities, and operational tasks simultaneously.
• Strong analytical and reporting capabilities related to sales performance metrics.
• Process-oriented mindset with strong operational follow-through.

What Success Looks Like

• Consistent achievement of appointment-setting and conversion KPIs across the team.
• Organized and efficient management of calendars, inboxes, and communication workflows.
• Improved team performance through coaching, accountability, and operational support.
• Smooth handling of reschedules, cancellations, and no-show management processes.
• Clear, accurate, and actionable sales reporting delivered to leadership.

Opportunity

This is an exciting opportunity to join a growing company and play a key role in leading sales support operations and team performance. The Business Development Manager will have a direct impact on appointment generation, operational efficiency, and revenue growth while helping build a structured and high-performing sales environment.

Application Process

• Fill in the application form
• Record a video showcasing your skill sets